Job Description
The APAC Operations Business Operations Lead works directly with the APAC Operations Lead, and collaboratively with the Global Business Operations Lead and the Market COO to help drive and support APAC Operations business strategy, growth agenda, capability plan and operational excellence. The APAC Operations Bus Ops Lead will be directly responsible for the operational activities and efficiency for the APAC Operations /practice working with the broader APAC Operations leadership team and the APAC Operations Corporate Functions teams accordingly. Key Responsibilities
Work with the APAC Operations Lead to operationalize APAC Operations strategy and growth agenda for the Market.
Interact with the APAC Operations Leadership team to drive and implement operational programs and business initiatives.
Provide key management reports, metrics analysis and insights to the APAC Operations and his/her leadership team, working collaboratively with them and the broader APAC Operations leadership/corporate function teams to manage, identify and investigate areas of low performance and help develop remediation actions.
Collaborate across key Business Operations, Marketing, HR, S&PP and Finance leads in APAC Operations organization, and the broader Services Business Operations team to ensure alignment with key business planning processes and operational priorities for the Market.
Drive specific priority programs and initiatives as required
Define and manage recommended action plans to address financial and growth performance insights as needed.
Skills & Experience
Strategic plan executor with the ability to navigate complexity and ambiguity to achieve results and effectively resolve conflicts as they arise
Data-driven operator to drive reporting/analytics that provide insights that inform actions
Strong communication skills; demonstrated confidence and assertiveness in working with Senior Executives
Highly flexible, adaptable, and able to work under pressure and quickly changing priorities
Self-motivated, with a high degree of self-reliance and responsibility to own issues and actions
Extreme attention to detail and the need to get things right first time, every time
Excellent project management, team management, analytical and communication skills
Ability to influence without direct authority to drive action at all levels.
Strong technology and cloud understanding and acumen.
Proven program management track record at a global or market level
Deep knowledge and understanding of Accenture operating model and financial models
Work experiences related consulting or IT experience is surplus.
Ability to work in a highly collaborative manner in an influence-based model
Exceptional track record of building relationships with stakeholders
Ability to function as a team player and maintain a good working relationship, yet think and act independently with professionalism, discretion and confidentiality.
Must have:
Need 5+ minimum years of executive role experience
Business Operations Management P4 Expert
Delivery and Operations Management P4 Expert
Issue Management P4 Expert
Operational Excellence P4 Expert
Financial Acumen - Advanced
Commercial Acumen (Contract Management) - Advanced
Risk and Quality - Proficient
Stakeholder Management P4 Expert
Executive Communication Skills P4 Expert
Good to have:
Knowledge of Operations, Accenture tools (MMS, MMB, ServiceNow, etc.)
