We are looking for Business Manager to join our team!A dynamic IT Professional Services Business Manager to lead and manage our IT services division. The ideal candidate will be responsible for overseeing service delivery, managing client relationships, and driving business growth. This role requires a strategic thinker with strong leadership skills and a deep understanding of the IT services landscape.
- Service Delivery Management: Ensure the efficient delivery of IT professional services to clients, meeting quality standards and deadlines.
Client Relationship Management: Build and maintain strong relationships with clients, understanding their needs and ensuring their satisfaction.- Business Development: Identify and pursue new business opportunities to expand the company's client base and service offerings.
Team Leadership: Lead and mentor a team of IT professionals, fostering a collaborative and high-performance work environment.
- Project Management: Oversee project planning, execution, and completion, ensuring projects are delivered on time and within budget.
Financial Management: Manage the financial performance of the IT services division, including budgeting, forecasting, and cost control.- Process Improvement: Continuously improve service delivery processes and methodologies to enhance efficiency and effectiveness.
Reporting and Analysis: Prepare and present regular reports on service delivery performance, client satisfaction, and business growth metrics.
Qualifications:
- Bachelor's degree in Information Technology, Business Management, or a related field; MBA or relevant certifications are a plus.
Proven experience in managing IT professional services or similar roles, with a track record of successful project delivery and client satisfaction.- Strong leadership and team management skills.
Excellent communication and interpersonal skills.
- Strategic thinking and problem-solving abilities.
Solid understanding of IT services, industry trends, and best practices.- Proficiency in project management tools and software.
Customer-focused mindset- Strong organizational and multitasking skills
Ability to work under pressure and meet deadlines
Adaptability and flexibility
Job Type: Full-time
Schedule:
8 hour shift
