JOB SUMMARY
The Business Development Manager role aims to assist in developing and implementing sales strategies targeting potential players, assist in the development of premium and junket markets, and ensure that in-house host teams are able to perform expected and assigned tasks. He/She is also responsible for creating and advising the VIP Services team of the players profile and preferences, as well as reviewing and approving player entitlements.
RESPONSIBILITIES
- Create business development requirements, sales goals, and VIP programs and/products
- Develop and oversee implementation of sales action plans specific to the assigned region/target market
- Review implementation rules of recommended revisions to strategies or objectives based on sales performance against the sales targets
- Cascade implementation rules to direct reports for alignment and execution
- Acquire new customers via marketing trips or VIP referrals
- Review membership database to check existing players who can be developed in-house
- Build and manage relationships with junket groups and other related alliances
- Create and implement approved retention programs for inactive VIP Players
- Schedule marketing trip to visit premier players to check authenticity of business and personal details provided
- Identify qualified players for card upgrades
- Profile players for cash checking facility (CCF)
- Track and monitor players gaming activity
- Perform telemarketing functions to contact potential clients
- Entertain guests and facilitate service recovery tasks when necessary
- Responsible for the supervision of BD Officers per assigned shift
- Responsible in manpower assignments per gaming level where Local VIP players are playing and ensure that High limits counter are covered for every shift
- Ensure staff compliance to P&Ps and adherence to assigned/delegated tasks
- Approve complimentary hotel bookings and can issue complimentary F&B during special occasions within the defined level threshold
- Mentor direct reports on customer profiling, demonstration of excellent customer service, customer conversion
- Conduct performance evaluation to assigned direct reports within the teams defined evaluation frequency
- Create VIP player profiles and communicate player preferences to VIP Concierge Services
- Prep the VIP team for new VIP players ocular/first visit by providing details of the player/s before they arrive at the property
- Facilitate new player onboarding and introduce new VIP players to VIP Concierge Services
- Review and approve VIP player entitlements as necessary
- Consistently act in line with organization values
- Cascade department KPIs and monitor achievement of targets
- Ensure all staff are well-informed on gaming policies and procedures and other company policies and regulations
- Enforce discipline and proper behavioral traits to subordinates, maintaining a fair, consistent, and non-prejudicial approach
- Monitor and provide feedback on performance of team members and conduct coaching/counseling
- Develop and empower people
- Energize others the need for change when required
QUALIFICATIONS
- Candidate must have completed at least a year in College
- Has excellent communication and interpersonal skills. Required language skill is Korean/Mandarin/Japanese/Thai.
- Must have at least three (3) years of experience in Gaming, Sales, or Hospitality
- Must have a year of experience in people management
- Must have an experience in Sales, Marketing, Prospecting and Lead Generation
- Has excellent sales and negotiation skills
- Organized and has great attention to details
- Experience in Project Management is an advantage
- Flexible to work on varying shifts and time schedules and exposure to smoking environment
- Has basic PC operational skills and knowledge in office applications such as MS Word, MS Excel, Google Suite, etc.
