Business Development Manager

Business Development Manager

The purpose of the role is to successfully design execution plan to ensure effective implementation of the programs.

• Core Responsibilities

_Customer Journey: _Plan and coordinate program execution strategies among partner departments to ensure cohesiveness, smooth and engaging customer experience.

• _Customer Experience. _ Analyze customer behaviors vis-a-vis programs and activities implemented to improve customer touchpoints and tracks results to provide interventions for the attainment of the program KPIs.

_Continuous Improvement. _Identify opportunities to enhance programs and execution process.

• Duties and Responsibilities

_Marketing Management_

• Propose and implement annual customer journey plan for the assigned segments.

Collaborate with partner departments to generate new ideas and strategy and integrate these optimally into CJ Plans.

• Collaborate with partner departments to effectively and efficiently (budget & time) execute approved programs and initiatives.

Develop communication strategy that will build awareness, customer satisfaction, and program loyalty.

• Design program and activity measurement framework (who, what, when, why, how, metrics, and KPIs)

Track program budget vs KPIs and make necessary adjustment to ensure positive ROI.

• Conduct quarterly program and Customer Journey Map review.

May handle special projects related to customer journey or centricity.

_Customer Management_

• Co-design customer persona and map customer journey.

Review insights from Customer Journey Map (prepared by Insights) to improve customer satisfaction per touchpoint and to drive achievement of KPIs.

• Review insights from the CJ Map to design new customer experiences.

Review insights from the CJ Map and customer feedback to promote customer centricity (including offering of personalized experiences) and collaboration among partner departments.

• Conduct fieldwork to observe execution of field initiatives, build relationship with the customers, and validate insights.

Oversee customer segment communities.

_People Management_

• Oversee and guide Customer Journey Specialist/s and Multimedia Specialist.

Provide regular coaching among team members (performance, career, and skills) and assessment.

• Train and develop specialists on CJ concepts, processes, and frameworks.

Uphold practice of company values and agreed team branding.

_Administrative_

• Prepare necessary reports and documentation for program and/activities .update.

Ensure program execution files are accurate and up-to-date.

_Learning & Growth_

• Keep up to date on industry and marketing trends that will promote customer journey efficiency.

Continuously familiarize interdepartmental processes that contributes to good customer experience.

• Lead team learning and brainstorming sessions.

• Qualifications

Bachelor's degree in Marketing/Communication/Business Administration/Advertising

• At least 5 years of relevant experience on marketing and/or customer journey management

Project Management, Strategic Thinking, Interpersonal & Influencing Skills

• Communication & Presentation Skills

Problem Solving & Analytical Skills

• Data Analysis & Organization abilities

Proficient in MS Office especially Excel, PowerPoint, and Word.

• Proficient in using project management tools.

• What is the next step

If you want to work for an esteemed institution that lives by their values, then give your career a cause to progress and join our team! Just click APPLY now so we can jumpstart your application! Our talent acquisition team will reach out to you shortly upon receipt of your application.

_About Bell Kenz Pharma, Inc._

_Bell-Kenz Pharma, Inc. was established in July 2006 with office at Bell-Kenz Tower #127 Malakas St., Brgy. Central Diliman, Quezon City. The company was formed to provide affordably priced, high quality medicines to help today's patients cope with treatment cost._

_Bell-Kenz Pharma, Inc. is engaged in distributing pharmaceutical products that are sourced only from CGMP (Certified Good Manufacturing Practice) and preferably US FDA approved drug manufacturing plants mainly in ASIA (India, Korea, Vietnam, Bangladesh, Malaysia)._

_Bell-Kenz Pharma, Inc. envisions to be a provider of highly reliable and affordable pharmaceutical products. It aims to be a key player in the market of hypertension, gastric-related diseases, cardiovascular diseases, infectious diseases, and diabetes._

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift

Life insurance

• On-site parking

Schedule:

• Day shift

Monday to Friday
Supplemental pay types:

• 13th month salary

Anniversary bonus

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Required)

Experience:

• Client Retentions: 3 years (Preferred)

Language:

* English (Preferred)