Business Analyst (Work From Home)

Persona is the company top startups use to hire people from all around the world. Our vision is a future where each person can find the best role for them and companies can discover the world's best talent. Founded by two Stanford University graduates, Persona works with the world's fastest-growing technology startups. Our clients are funded by some of the world's top investors, like Founders Fund, Sequoia Capital, and Andreessen Horowitz.

Persona is a talent agency that recruits, trains, and staffs talented remote professionals such as yourself. This is an opportunity to work closely with the future Googles, Facebooks, and Amazons of the worldbuilding out their organizations and helping them reach the next level of success.

We support everyone we hire with training, mentoring, and technology resources so they are enabled to do their best and are as happy as possible in their roles. We have a large international team dedicated to supporting and taking care of new Persona team members, and our goal is to provide excellent long-term career opportunities for everyone who joins the team.

Who's building Persona

We are a global team of passionate problem solvers who love to build new things and make our customers happy. Our team is made up of motivated, hard-working people spanning the globe, united by a culture of learning and continuous improvement.

What we're looking for:

We are looking for a detail-oriented and collaborative Business Analyst with experience in process documentation and SOP development. This role involves working cross-functionally to create and refine playbooks and Standard Operating Procedures (SOPs) for all departments, supporting operational consistency and efficiency across the organization. The ideal candidate brings a background in business analytics within a legal or tech setting and possesses a strong organizational and project management skill set.

Responsibilitieswhat you'll do:

• Collaborate with department leaders to document and map business processes.
• Develop comprehensive playbooks and SOPs that align with organizational goals.
• Utilize project management skills to organize, track, and update SOP completion across all departments.
• Follow up with team members and ensure timely progress on SOP development.
• Act as a bridge between departments to understand unique workflows and requirements.
• Engage stakeholders to capture essential details and ensure SOPs meet practical needs.
• Review and adjust processes based on feedback and evolving organizational needs.
• Provide insights on organizational design to optimize workflows and departmental operations.

Requirements:

• 3+ years as a Business Analyst, with experience in organizational design and process documentation
• Strong organizational and follow-up skills, capable of gathering accurate information from multiple sources
• Basic project management abilities to keep process documentation on track
• Fully fluent in English
• Skilled in the use of apps and technology
• Ability to commit long-term and full-time
• This position is for serious, career-oriented candidates

Qualities we look for:

• Experience in the legal field or tech industry analytics is preferred
• Management experience or strong exposure to managerial responsibilities is preferred
• Impeccable interpersonal and communication skills, including the ability to present information in a confident, clear, and concise manner over different media
• Building relationships is one of your core competencies
• Agile and able to manage duties being assigned with a high degree of prioritization
• Proven ability to take initiative, anticipate and solve problems, and make decisions with minimal supervision
• Able to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of professionalism

What we offer:

• Industry leading salaries well above the market average;
• Permanent ability to work from anywhere in the world
• Opportunities for growth and advancement
• A fast-paced and collaborative environment
• Warm and friendly company culture
• Full benefits

Benefits at Persona:

• Health insurance subsidy
• Unlimited paid time off (paid sick and vacation leaves)
• Annual bonuses based on performance
• Monthly tech allowance
• Opportunity to be paid in your currency of choice
• Others depending on seniority

This is a full-time and long-term role, dedicated exclusively to serving one of our clients. We are looking for individuals who are ready to fully commit their time and energy to one company and grow and develop along with that company. All roles at Persona are 100% work-from-anywhere (work from home or wherever it suits you best). If this is your first time working for a U.S. company, that's okay; we provide guidance and assistance getting set up as a remote professional. Once hired, we will carefully match you to a client company of ours that perfectly suits your career background, skills, and goals.

In case you or any exceptional people you know are exploring other roles, our rapidly growing company is also looking for new team members with backgrounds in administration, bookkeeping, accounting, finance, project management, operations, recruiting, human resources, content writing, social media management, research, executive assistance, customer service, customer support, technical support, data management, video editing, sales, account management, marketing, and design.

Visit our website for more information: https://www.personatalent.com/