As a Business Analyst supporting our Customer Success Team, you will be responsible for analyzing customer data, identifying trends, and providing actionable insights to enhance customer satisfaction and drive business growth. You will collaborate closely with cross-functional teams to optimize processes, develop strategies, and implement solutions that empower our clients to achieve their goals.
Qualifications:
- Bachelor's degree in Business Administration, Economics, Statistics, or related field.
- Proven experience as a Business Analyst, preferably in a customer-facing role or supporting a Customer Success team.
- Strong analytical skills with proficiency in data analysis and visualization tools (e.g., Excel, SQL, Tableau).
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams.
- Solid understanding of customer success principles and methodologies.
- Ability to work in a fast-paced environment and manage multiple projects simultaneously.
- Detail-oriented with a strong focus on delivering high-quality, data-driven insights.
- Experience with CRM systems (e.g., Hubspot, Outreach, Salesforce).
Key Responsibilities:
- Conduct in-depth analysis of customer data to identify patterns, trends, and areas for improvement.
- Utilize client data to measure program performance, compare performance to goal, and deliver valuable insights for MBR/QBRs.
- Collaborate with Customer Success Managers to understand client needs and challenges, and develop data-driven solutions to address them.
- Generate reports and dashboards to track key performance metrics and provide insights to stakeholders.
- Stay updated on industry trends and best practices in customer success and business analysis, and proactively identify opportunities for innovation.
