Our Benefits Outsourcing business provides benefits administration and outsourcing solutions to many of the world's leading organizations.
Our purpose is to help our clients employees realize the full potential of their benefits; helping them be happier, healthier and more secure.
Our Mission is to deliver the highest quality work in the industry, providing an engaging and fulfilling environment for our colleagues, while managing significant and profitable growth.
The Role
As a Business Analyst working with Systems, Data, and the Client you will serve a key role for our outsourcing business by serving as the link between consultants, external clients and our internal team of system developers. You will contribute to the implementation of new services, and ongoing business by translating business needs into actionable programming and process steps for developers, practicing the fundamentals of systems analysis, design and testing. You will also consult to clients concerning implementation best practices, provide ongoing technical support, and train client teams. The full-time position requires an individual who is comfortable with business and financial analysisand working as part of a global team with counterparts in North America and Asia Pacific.
Performance Objectives
- Ensure that all documentation starts from baseline and adheres to standards; communicate back to base team suggestions for changes or enhancements to standard documentation.
- Attends client meetings relevant to the components they have responsibility for, to establish client relationship and ensure complete understanding.
- Responsible for developing requirements documentation.
- Responsible for system configuration based on client requirements.
- Responsible for creating test plans, and testing system changes and enhancements to ensure completeness and accuracy. Regression testing as necessary based on the nature of the system change/enhancement.
- Identify reporting needs and requirements.
- Understand SOW and be responsible for change order identification and assist with providing work and hours necessary to draft the change order.
- Work closely with developer to ensure project requirements/requests for changes are understood and within standards.
- Provide guidance to other team members regarding best/standard practices.
- Provide guidance/assistance to team members where needed to help ensure issues are resolved by assigned due date.
- Escalate concerns with ability to meet due dates to Project Manager.
- Train and help transition ongoing processing requirements to Business Systems Administrator.
- Lead client requirements meetings as needed.
- Maintain and update all requirements documents, ensuring adherence to standards.
- Research issues and cases to determine root cause and provide impact analysis for ongoing issues and changes and requests for new functionality.
- Addresses all calc or data issues that impact carriers.
- Assist PM with development of Project Plan for open enrollment and significant change orders.
- Responsible for any vendor file updates and ongoing support.
- Provide training for client on large-scale change orders to client, Benefits Outsourcing Center and Service Center, as needed.
