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TTEC Customer Care Management Philippines Inc

Bring Spark to our Telco Customer Service Representative II | TTEC Cebu | Onsite

Early Applicant
Quick Apply
  • a month ago
  • Be among the first 50 applicants
Exp: 1-4 Years
24,300 - 27,300 PHP/m

Customer Service

Job Description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Senior Customer Service Representative working onsite in Cebu, you'll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in Philippines says it all!

Our recruitment hub is open to accept walk-in applicants from Monday to Friday, 10am- 3pm. You may visit TTEC Cebu office at eBloc Tower 2, Geonson Street, Asiatown IT Park.

What You'll be Doing

Do you have a passion for helping others and giving them peace of mind You'll work to resolve the customer's issues before escalating to the next level. Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one.

During a Typical Day, You'll

  • Answer incoming communications from customers
  • Conduct research to provide answers for customers to resolve their issues
  • Some upselling of products or services to existing customers may be required

What You Bring to the Role

  • 1 year of BPO customer service experience, if you've completed Senior High School or 2 years in college
  • 2 years BPO customer service experience if you've completed High School
  • Recognize, apply and explain your product or service knowledge
  • Computer experience

What You Can Expect

  • A chance to win Samsung Galaxy Z Flip 6 when you get hired between Sept. 1 to Nov. 30
  • Supportive of your career and professional development
  • An inclusive culture and community minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives

Visit https://mybenefits.ttec.com/phl/ for more information.

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Date Posted: 25/10/2024

Job ID: 97837167

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About Company

About TTEC

Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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Last Updated: 25-10-2024 01:01:15 PM
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