Job Description
Job Description
Key Accountabilities
Business awareness. Maintains a clear understanding of how the specialist area fits within Fujitsu to ensure it meets the requirements.
Monitoring Workload. Monitors own workload and/or that or the team, recognizes changing priorities and manages the workload accordingly in order to achieve team targets and continue to provide a quality service.
Technical capability. Maintains knowledge of the specialized area to help ensure the service to the company operates effectively and problem resolution and maintenance of service availability is maintained.
Analysis and diagnosing problems or issues Analysis of complex issues, both technical and non-technical, which relate to the service provided, makes a diagnosis and recommends a resolution for the unit, area or team.
Escalation process. Manages the escalation process for issues and deals with the problems and issues affecting the availability of service. May establish a change in processes, standards or practices to ensure the service provided meets requirements of the business.
Team lead role. Manages, motivates and develops a team of support staff directly in order to provide direction, ensure the team achieve their objectives and to constantly improve quality of service.
Personal Development. Actively seeks personal development and contributes to personal development activities of others
Implementation and support of Japan projects.
Translate document from Japanese to English, and vice-versa as needed in the projects
Coordinates with Japan counterpart and acts as bridge between client and non-bilingual members of the team, translating instructions from Japanese to English and vice versa
Produce Japanese and/or English reports or documents as needed in the project
Provide full coordination of project activities and ensure timely delivery
Allocated tasks are worked under general guidance & within detailed assignment plans, but is expected to think through these tasks, and to decide on most appropriate approach to the work.
Expected to offer suggestions to others within the team in support of assignment objectives.
May identify follow-on work to the assignment team
Maintains relationships both internally and externally with peers and colleagues.
Works with a moderate level of supervision
Demonstrates good interpersonal skills and diplomacy in dealings with clients and peers. Recognizes limits to own involvement. Welcomes coaching and guidance from peers with more experience. Is an effective team player.
Perform other tasks as may be assigned by the immediate manager and FJ POCs.
Key Performance Indicators
Delivery Excellence: Timeliness and quality of deliverables.
Efficiency and Productivity
Adherence to Fujitsu Code of Conduct
Customer satisfaction feedback.
Teamwork and engagement
Contribution to improvements/automation/innovation
Appropriate service provided to Fujitsu.
Service performance and operational level agreements.
Maintains an awareness of the specialized knowledge.
Timely resolutions of problems or issues.
Service performance and maintains an appropriate escalation process.
Role model and performance plus.
Positive personal image.
Qualifications
With at least 5 years of relevant work experience
Preferably with Bachelor's degree or with equivalent relevant and sound work experience as stated in the job description
Computer literate (MS-Office: Word, Excel, PowerPoint, Outlook)
Strong communication skills both in English and Japanese (JLPT N1/N2 )
Strong interpersonal skills
Experience with creating documentation and reports
