JOB SUMMARYMainly responsible for overseeing the day to day operations of his/her respective Branch/Branches. The position is tasked to ensure that the Branch regularly meets its goals and objectives, as well as strategically growing the business in a way that meets the organizational aspirations and effectiveness.
_On Branch Operations_
- Ensures smooth and efficient Branch operations, acts as the custodian of the Branch and liaises with the Regional Sales & Operations Manager and Head Office to enhance operational activities.
Ensures internal controls, processes and procedures
- Escalates high level client concerns and reports on operational effectiveness to middle and top management
Manages all members of the Branch to meet and exceed the annual sales target and provides outstanding customer service- Directs all operational aspects including distribution operations, warehousing, credible inventory, customer service, people & culture, administration and finance with the over all objectives of the Branch
Ensures effective and efficient inventory system with the Central Warehouse
- Ensures over all customer satisfaction and loyalty; collaborates with CSR Head Office for support and further strategies
Developing forecasts, financial objectives, manpower complement and business plans- Provides learning, growth, effective coaching and people management for the Branch Team
Locates areas of improvement and proposes corrective actions that meet challenges and leverage growth opportunities
- Creates and regularly provides reports on the performance of all departments/sections
Attends to all audit standards and regulatory/ compliance issues
_On Sales Operations/Support_- Develops awareness on sales strategies and plans to support and increase Branch revenue and market share
Co-analyzes data on sales performance, competitor activity and customer satisfaction to assist in the development of strategies for increasing sales volume
- Consistently meets and communicates with valued clients to discuss products, prices, customer service related needs, delivery schedules and other business issues
Strongly establishes relationships with new clients to increase business potentials and opportunities for the company- Stays abreast of competing markets and provides reports on market movement and penetration
Collectively generates ideas and procedures with the team members to increase Branch sales performance
- Supports the formulation of relevant sales activities, collaborates on marketing initiatives and promotional campaign
Creates reports on revenues, growth and profitability- Ensures leveraging Branch sales office resources and administrative/ Talent support to achieve personal and team relate revenue goals
Liaises with other Branches to share strategies
_Required Experience & Credentials_
- Bachelor's Degree in Business Management, Administration, Marketing or any related field
Must at least have a 3-year successful experience as Branch Lead (officer level) preferably in the FMCG Industry- Must have sufficient knowledge and inclination on Sales, Marketing, Finance and People Resources; on modern management techniques and best practices
Must have excellent Operational Management skills
_Qualifications/Skills_
- Above average Leadership and People Resources Management Skills
Strong Operational Management Skills- Excellent Customer Service Skills
Excellent Organizational Skills; Analytical Skills
- Creative Problem Solving; Decision-Making
Excellent Presentation and Communication Skills- Outstanding Financial Management Skills
Strong Profitability Management Skills
- Excellent Process and Project Management
Excellent Territory Management- Excellent Time Management
Above Average Industry and Product Knowledge
- Strong communication skills verbal, written, listening and interaction
Above average Resource Management Skills- Proficiency in Microsoft Office including Outlook, Word, Excel and PowerPoint
Job Types: Full-time, Permanent
Benefits: Employee discount
Promotion to permanent employee
Schedule: Monday to Friday
Supplemental Pay:
Education:
Location:
* Angeles City, Pampanga (Preferred)
