Role Details
Job Title: Training Specialist (Omnichannel)
Location: McKinley, BGC Onsite
Program Type: Pioneer Program
Employment Type: Full-time
Start Date: November 28, 2024
About Us
We connect talented people globally with innovative companies who want to build, transform, and scale their operations. We provide talented global teams, strategic expertise, and seamlessly integrated technology to extend the positive impact good business can have everywhere.
We are recognized as a Most Loved Workplace, and we think it's because we believe that culture drives business success. We encourage our associates to bring their whole, authentic selves to everything they do at PartnerHero. So bring your experience and your talents, and also bring your passion and everything else that makes you who you are. You will always be supported to do your best work at PartnerHero, enjoy your day-to-day, and thrive.
The Role
Are you passionate about training Our business is growing, and we are expanding our support for the company's operations training goals.
A successful
Training Specialist will ensure that the training goals of Partners are supported and achieved. You will support onboarding and enhance the competencies of our associates by designing and conducting training programs that will boost employees workplace performance in alliance with the Partner's core values. When requested, you will also train the Partner's new hire training classes and/or refresher training classes. You will be responsible for performing training needs assessments, designing and delivering curriculum and learning materials, and managing all phases of training interventions.
What You'll Do:
- Assist in creating interactive and engaging instructor-led and online training courses
- Revise, update, and maintain training courses
- Contribute to online instructional design and development standards
- Adhere to Partner brand, image, and style guidelines in training asset development
- Utilize best practices in Knowledge-Centered Service to develop and maintain a robust and efficient knowledge base for staff and partner consumption
- Schedule and deliver standard training plans on a defined timeline for Partners and the staff in a virtual environment
- Maintain current knowledge of Partner's products
- Show understanding and demonstrating proficiency with various teams processes and procedures for successful training of staff
- Conduct training evaluations and providing feedback to staff and management
- Effectively communicate complex concepts related to trust and safety on social media platforms.
- Educate content moderators on community guidelines, terms of service, and legal requirements relevant to content moderation, ensuring adherence to company and platform-specific policies
What We Expect From You:
- Fundamental understanding and ability to apply adult learning principles
- Proven experience in content moderation, trust and safety operations, or related fields within the social media industry.
- Ability to meet tight timelines
- Ability to quickly learn and absorb partner culture, processes, and policies
- Strong presentation and technical writing skills
- Experience designing training programs
- Demonstrated knowledge of instructional design tools
- Ability to produce thorough and complete documentation
- Ability to work independently as well as a contributing team member
- Excellent listening skills and a commitment to communicate clearly, completely, and on time
- Excellent time management and organizational skills
- Exceptional skills in partnering with partners and staff in developing and maintaining long-term supportive relationships
- Ability to partner with quality evaluators and develop strategies to support staff development opportunities
- Willingness to accept coaching to remove barriers to effective working relationships
- Understanding of knowledge center support methodologies to develop a knowledge base that is effective for staff and partner consumption
What You'll Get In Return:
- Competitive Base Salary
- Generous paid vacation
- Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
- Access to free posture-based fitness workouts from home paid Sabbatical Leave
- Training opportunities provided by PartnerHero and outside entities
- 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development
Company Culture Is At Our Core
Our core values bring intention to our work and set the tone for our culture. From the partners we serve to the associates who work with us, we share a set of core values that guide our actions.
- Care for others - Cooperate, empathize, and seek opportunities to put each other first.
- Embrace growth - Expand your mind by taking calculated risks, developing your skills, and staying open to change
- Manifest trust - Trust is the bond that allows us to work at our highest levels, as members of a team, in a unified direction. It is continuously earned by delivering on our commitments.
- Take ownership - Doing the right thing should come naturally.
- Be humble - Seek guidance, receive feedback, ask questions, and listen to your colleagues
PartnerHero is proud to be an equal opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process, please contact
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