Should be knowledgeable on the business/process in customer experience area.- Should have good communication skills and would be interacting with internal stakeholders and to some extent with the end clients
Should have analytical ability and ability to understand the business impact of nos. Should be able to manage multiple teams and multiple location by providing KPI and driving it
- In depth understanding of training metrics and impact to business metric In depth understanding of TNI/ TNA process and ability to make recommendations for process improvements
Liaise with stakeholders to identify process improvement projects and launch it end to end with collaboration- Create value for the team by acting as a consultant for operations and identifying process improvement and quality related initiatives
Be well versed in analyzing data and suggesting measures towards improving revenue generation for the function
- Maintain vertical hygiene by ensuring reports, data and documents are in place
Promote standardization by creating SOPs across CIS training Standardization Promote behavioral training programs and promote the programs in order to ensure maximum participation- Should have worked on various training methodologies and have knowledge on Instructional designing
Should have done Market Research & analysis on training models and know what is happening in the training industry
Job Type: Full-time
Pay: Php100,
- 00 - Php120,000.00 per month
Benefits: - Health insurance
Life insuranceSchedule: Shift system
Supplemental pay types:
Performance bonus
Ability to commute/relocate:- Quezon City: Reliably commute or planning to relocate before starting work (Required)
Education:
Experience:- being a trainer: 3 years (Required)
Training Manager: 3 years (Required)
Location:
* Quezon City (Required)
