TASQ Staffing Solutions is looking for a Training Team Leaderfor our Tech Campaignin BGC.
Why should you choose this job
Quarterly performance bonus.
Outstanding career development opportunities and fast track career progression.
Enjoy a fair work-life balance.
HMO and Life Insurance for employee and 2 dependents for free.
24 Leaves annually.
Inside the Central Business District area.
Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
Great place to work certified.
Profile Screening Criteria /Checks
At least 3 years of training experience in soft skills and customer service.
Key Requirements:
Graduate of any 4-year course.
Experience in managing a team or being an individual contributor.
At least 6 years total work experience with 2 to 3 years experience as a trainer Team Lead in BPO/shared services industry
Training experience under technical accounts is needed.
Excellent oral and written communication.
Good problem-solving skills and ability to multitask.
Amenable to work in shifting schedule in BGC.
Amenable to work onsite
Job Responsibilities
Ability to identify training needs accurately.
Ability to extend follow- up support on the floor to sustain learning and improve performance.
- Curriculum and Course Design:
Demonstrates end to end understanding of course design methodologies.
Demonstrates end to end understanding of content development and maintains appropriate methodology.
Possesses effective delivery/training techniques and methods.
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance.
Ability to work closely with various functions and stakeholders
Ability to work closely with client teams effective cross-cultural communication
Building and leading cross-cultural teams
Conflict management
- Planning, Organizing and Administrative skills:
Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
Ability to schedule trainings while optimizing the resources available
Ensures training plan and delivery is executed in a timely manner
Able to increase efficiencies within processes and the team
Desired / Preferred Skills
- Target oriented and self-motivated
- Good sense of judgment and eye for detail
- High energy levels
- Applies logic and rationale to all situations
Must Have Skills
Training experience in effective communication, customer service, and culture
- Technology Functional Knowledge
Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
- High Impact Communication:
Excellent oral and written communication skills
Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example
Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
Job Type: Full-time
Benefits
Health insurance
Life insurance
Schedule
8 hour shift
Overtime
Rotational shift
Ability To Commute/relocate
Taguig: Reliably commute or planning to relocate before starting work (Required)
Willingness To Travel
100% (Required)
