ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced BPO TRAINER to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!
Primary Responsibilities
- Managing employees by providing feedback and coaching sessions within the purview of account processes.
Facilitate training based on the approved outline/curriculum for the account.- Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
Provides post-training support.
- Evaluate the trainee's speed to competency through CFU sessions, activities, and assessments.
Document processes through recorded sessions.- Material development creating: Process Guide, Process Maps, Training Outline, Calibration Logs, and Knowledge
Minimum of 6 months in the BPO industry as a TRAINER- Strong computer skills with knowledge of Microsoft Excel/Google Sheets
Excellent verbal and written communication skills
- Strong interpersonal skills
Excellent analytical skills- Strong problem-solving skills
Strong organizational skills
- Ability to work well in a team environment.
Ability to work independently- Willing to work in a Nightshift
Willing to work onsite in Buendia, Makati and Shaw, Mandaluyong
What can we offer you
- Competitive salary and benefits
Health Insurance with free dependents
Attendance Bonus
Convertible to cash leave credits Work-life balance
- A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Our commitment to you- Strong culture and values-driven leadership
We create opportunities for you to learn and grow at any stage of your career
- Continuous learning and innovation
We foster an all inclusive environment where everyone thrives
Job Types: Full-time, Permanent
Pay: Php25,- 00 - Php32,000.00 per month
Benefits: - Company events
Health insurance
Opportunities for promotion
Schedule: Late shift
Night shift Rotational shift
Supplemental Pay:
Overtime pay
Ability to commute/relocate:- Makati City: Reliably commute or planning to relocate before starting work (Preferred)
Application Question(s):- What would be your expected salary range
Education:
Bachelor's (Required)
