As a Technical Support Engineer, you are responsible for helping medical professionals resolve software issues so they can develop lifesaving treatments in a more secure, efficient, and compliant environment. Successful candidates can confidently handle customer issues with a level-headed and proactive attitude.
This job is an excellent opportunity to further hone your software development, troubleshooting, and deployment skills, especially for Linux-based servers. Tech professionals with a strong interest in learning more about medical software also greatly benefit from working with an industry leader like AG Mednet.
See if this job is right for you.
How You Spend Your Eight Hours
Respond to client problems and questions coming in through email and telephone
Diagnose, troubleshoot, and resolve portal, transport, and network issues with clients
Manage multiple client cases simultaneously and provide regular progress updates to clients with open support issues
Enter client-related information, including case history, into the contact tracking database
Accurately identify, replicate, and document software defects and client-requested product enhancements in the appropriate tracking system
Assist with the build of Linux-based servers for deployment at client sites
Help customers install, configure, and use the AG Mednet network and peripheral systems
What You Must Possess
A degree in a technical discipline or equivalent experience
1-2 years prior experience working in a service and/or technical support environment supporting Linux servers (Red Hat or CentOS Linux is a plus)
Experience with Windows and OS X operating systems
Experience with MySQL or PostgreSQL required (ability to write complex queries preferred)
Broad understanding of LAN and WAN technologies
Shell scripting experience (BASH, Python)
Well-developed troubleshooting skills (i.e., an out-of-the-box creative problem-solver)
Excellent customer service skills with the ability to handle and diffuse difficult situations
Ability to respond to clients with a high degree of professionalism and accuracy
Excellent verbal and written communication skills
Ability to multi-task and work under dynamic conditions and constraints with minimal supervision
Experience with ticketing systems preferred but not required (e.g., Salesforce, Desk, Jira, Confluence)
Exposure to AWS and application servers is a plus
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
