Support Technicians handle many responsibilities in their day-to-day jobs. They assist in resolving issues, communicating with vendors, and ensuring customers have a good experience. To keep up with the jobs daily demands, you need to be perceptive, analytic, empathetic, organized, and disciplined at all times.
As a benefit, this role is an excellent starting point for building a lasting and thriving career in, around, or related to technical support. Its a good place to sharpen your communication, critical thinking, and technical support skills and stay up-to-date with current industry standards and emerging technologies.
See if this job is right for you.
How You Spend Your Eight Hours
- Provide exceptional customer experience by responding to calls, emails, and tickets in a timely manner
- Effectively communicate and set realistic expectations with end-users on expected delivery times of services
- Diagnose hardware and software issues on the phone or via other electronic methods
- Configure systems for optimum operation, create file backups and configure systems and applications
- Consult with hardware and software vendors on troubleshooting and problem resolution
- Analyze and address problems using documented procedures, available tools, and personal knowledge and skills
- Adhere to established best practices, policies, and procedures in the execution of day-to-day duties
- Establish and maintain good working relationships with customers and other professionals
- Work independently and cooperatively to resolve on-site customer requests efficiently and effectively
What You Must Possess
- Preferred qualifications:
- Experience working as a part of a technical support team
- Experience working in both a help desk and desk-side support role
- Experience working using the Zoho ticketing system
- Experience performing maintenance and support for software and hardware
- Experience using and working with remote monitoring and management software solutions
- Willingness to learn and troubleshoot Dish Network Smartbox Systems
- Ability to process, prioritize, and follow through on ticket escalations
- Ability to perform basic warranty services and work with vendors to facilitate RMAs for devices under warranty
- Working knowledge of Microsoft 365 Office and Zoho
- Ability to troubleshoot basic network issues
- Excellent customer service/interpersonal skills
- Excellent verbal and written communication skills
- Excellent troubleshooting and problem-solving skills
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Hybrid Setup
- Office Location: 7th Floor, Block 2, Lot 5, Aseana City, Paraaque, 1700 Metro Manila
Why Join Our Company
You look for a company whose senior management listens to what you are and arent saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
