Job Title: Senior Operations Manager
Account: Healthcare
Schedule: Shifting schedule (including weekends) and may work during holidays
Salary: 100k - 125K (ALL IN still depends on work experience)
Work Location: Market! Market!, Taguig (must be willing to work onsite)
Qualifications
- At least 5+ years of work in a healthcare account specifically in a BPO set up
Must have 3+ Senior Operations/ Operations Manager in a BPO Company- Willing to work on-site in Market! Market!
As a Senior Operations Manager, the resource will directly oversee the program functioning and personnel to ensure positive morale and effective daily operations.
The resources will need to cater to the client and internal customers through the development and implementation of best cell centre methods and procedures.
The resources will need to come up suggestions and actions for system and process improvement employing the knowledge of daily and ground operations.
Job Description Senior Operations Manager
Responsibilities
Manage multiple programs and teams in an Healthcare LOB
Ensure high and consistent performance on client KPIs and internal business goals
Conduct team and performance reviews regularly
Constantly assess client requirements and pre-empt potential pitfalls keeping delivery metrics foremost and ideate operational strategies to further client and company goals
Establish a high standard for productivity, quality, and patient experience
Manage and improve team's performance through performance monitoring, problem resolution and quality delivery measures.
Ensure associate and team morale is high through continuous positive and supportive interactions and on floor initiatives to ensure high performance.
Aid human resources department in recruitment process by interviewing potential hires and outlining clear job expectations.
Summarize, collect and analyse program trends and data for regular performance reports and presentations
Seamlessly coordinate and work with various departments and encourage cross department growth wherever an opportunity is available
Involve with energy and verve in organizational, projects, initiatives and programs whenever required
Ensure organic growth of the business in line with organizational revenue and growth goals
Job Types: Full-time, Permanent
Pay: Php100,- 00 - Php125,000.00 per month
Benefits: - Additional leave
Company Christmas gift
Flextime Life insurance
- Opportunities for promotion
Paid training Promotion to permanent employee
Schedule:
Supplemental pay types:
Anniversary bonus Commission pay
Performance bonus Tips
Application Question(s):
- With 5+ years of work in a healthcare account specifically in a BPO set up
With 3+ Senior Operations/ Operations Manager in a BPO Company- Willing to work on-site in Market! Market!, Taguig City
Can start ASAP
