Must Have: 10+ years in the BPO industry with at least 3+ years of experience in end-to-end transitions for contact center set-up, Program Management experience of a small to medium size engagement, College Graduate
The incumbent will be responsible for leading migrations anywhere from across the company global footprint. The candidate should have an in depth knowledge of migrations.
The incumbent will be responsible in ensuring that the migrations are successful. In addition to enabling seamless migration, the incumbent will also be responsible for building capability of the migration function, bring thought leadership to the table that improves migration set up and implementation.
The incumbent will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the migration of a specific client engagement as the Lead when an opportunity translates into new business.
Analytical skills
Problem solving skills
BPO industry knowledge, including understanding of enabling functions (technology, pricing) and operating environment
Domain knowledge in specific vertical
Project management skills
Communication skills ability to engage with clients as well as internal stakeholders and convince them about the proposed idea, solution.
Self starter there are no rigid boundaries in terms of the level of innovation that can be brought, and the incumbent will have to have the ability to be self motivated to pursue and explore different avenues to come up with the optimum solution.
10+ years of experience, most of which should be in BPO environment
3+ years of the BPO experience should be in migrations
Should have hands-on experience of migrating processes
Program Management experience of a small to medium size engagement
PMP, PgMP certification (preferred)
Job Type: Full-time
Pay: Php170,
- 00 - Php174,000.00 per month
