BPO Product Trainer

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world's most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

• Top reasons to work with TDCX

Competitive remuneration, great perks, and performance incentives

• Comprehensive medical, insurance, or social security coverage

World-class workspaces

• Engaging activities and recognition programs

Strong learning and development plans for your career growth

• Positive culture for you to #BeMore at work

Easy to locate area with direct access to public transport

• Flexible working arrangements

Be coached and mentored by experts in your field

• Join a global company, winner of hundreds of industry awards

• What is your mission

As a Training Officer, you are expected to design and deliver effective training workshops to both new and existing staff. You will equip new hires with up-to-date and relevant product knowledge and other required skills.

• You are also required to perform these job functions:

Facilitate training programs for new hire (including culture, soft skills, program-specifics, on-the-job training).

• Conduct coaching sessions to trainees for development.

Facilitate training programs for employees (including but not limited upskilling, cross-skilling, refresher, etc.).

• Administer pre-training preparations such as classroom reservation, class roster management, credentials requisitions, etc.

Administer post-training support and management such as training class performance report, speed to proficiency and throughput monitoring, etc.

• Evaluate the effectiveness of the training programs, provide recommendations, and develop interventions for improvement.

Conduct training needs analysis, design, develop, and implement learning programs to drive performance improvement.

• Implement initiatives or programs/materials (presentations, manuals, multimedia assets, visual aids, etc. to instill and encourage positive cultural changes to customer experience.

Review established work procedures (workflow) with the aim to improve service to the customer and clients.

• Be involved in ad-hoc projects assigned by supervisor.

Co-drive service quality initiatives for continuous service standards improvement.

• Any other duties and responsibilities that may be assigned to you by the management from time to time, within your category of employment in the organization and for the effective implementation, maintenance, and continual improvement of the Quality Management System of TDCX.

• Who are we looking for

Degree holder or minimum of at least 2 years in college or an equivalent diploma.

• At least 2 years experience in supporting e-commerce or marketplace campaigns.

At least 3 years working experience in Training, with excellent track record (preferably in a multinational organization

• Strong computer and software skills

Strong communication and interpersonal skills

• Exposure to a strong customer-oriented environment; must be Customer experience oriented.

Excellent presentation skills and training delivery, with knowledge of various training methodologies

• Able to converse and conduct training in fluent English

Collaborative work style; willing to coach and be coached by others

• Strong technical aptitude and interested in technical/system products

Strong process orientation must be logical and able to follow processes and adapt to changes

• Able to work independently across a broad range of activities

Able to work rotating shifts, permanent/night shifts, public holidays, weekends, render overtime

• Flexibility and adaptability, able to work well in a constant-changing environment

Who is TDCX

TDCX (NYSE: TDCX) provides transformative digital CX solutions, enabling world-leading and disruptive brands to acquire new customers, build customer loyalty, and protect their online communities.

TDCX helps clients, including many of the world's best brands, achieve their customer experience aspirations by harnessing technology, human intelligence, and our global footprint. We serve clients in fintech, gaming, technology, home sharing and travel, digital advertising and social media, streaming, and e-commerce. Our expertise and strong footprint in Asia have made us a trusted partner for clients, particularly high-growth, new economy companies looking to tap the region's growth potential.

We pride ourselves on discovering and employing the best professionals to join us as we transform the outsourced CX industry. Our commitment to #BeMore for our people, our clients, and our community has led to us winning several hundreds of industry awards, including being one of the best companies to work for in Asia.

From our first-rate workspaces, above-industry-average compensation packages, career opportunities, to our workplace perks, find out what else is in store when you embark on a career with TDCX.

Job Types: Full-time, Permanent

Benefits:

• Company Christmas gift

Company events

• Gym membership

Health insurance

• Life insurance

Opportunities for promotion

• Paid training

Promotion to permanent employee
Schedule:

• 8 hour shift

Rotational shift
Supplemental pay types:

• 13th month salary

Anniversary bonus

• Bonus pay

Performance bonus

Experience:

• Product Specific Training in BPO: 2 years (Preferred)

BPO industry: 3 years (Preferred)

• e-commerce account: 1 year (Preferred)

EMEA (Europe, Middle East and Africa) market: 1 year (Preferred)
content moderation: 1 year (Preferred)