Capacity planning and staffing plans for the process based on medium term business forecast.
Negotiating and finalizing SLA's with the Client.
Establishing a review/ reporting mechanism with the Client.
Developing and approving incentive plans.
Be a Champion for process & performance improvement projects.
Develop case studies, show case the business and participate in business acquisition.
Review progress of attrition action plans and check effectiveness.
Provide leadership to team of lead assistant managers, team leaders and agents
Setting goals that align with organizational objectives. Develop and implement actionable strategies to help team meet targets and client expectations
Ensure compliance with internal policies and procedures, external regulations and information security standards.
Outstanding Client facing skills.
Capability to prepare and conduct business reviews.
Outstanding leadership, people management and communication skills.
Outstanding conflict resolution skills
Displays integrity
Business perspective and a capability to drive improvement based on benchmarks.
Good cross-functional appreciation and capability to team with relevant others to drive business objectives.
Must Have: Must have Travel Account background experience, Minimum 10 years in BPO and At least 6 years as Supervisory experience
Job Type: Full-time
Pay: Php72,
- 00 - Php75,000.00 per month
