BPO Manager

JOB DESCRIPTION

• BPO Manager

We are seeking a dynamic and experienced Customer Service Manager to oversee a team of Customer Service Representatives engaged in outgoing phone contacts. The primary responsibility will be to manage the team's performance, maintain accurate records within Salesforce, and drive ongoing training initiatives to enhance sales pitches for both new and existing customers and meet the targets.

Key Responsibilities:

Lead and manage a team of Customer Service Representatives, providing guidance, training, and motivation to ensure performance targets are met or exceeded.

Maintain accurate and up-to-date records within Salesforce, ensuring the team adheres to data entry standards and CRM protocols.

Develop and conduct ongoing training sessions to enhance the sales pitch and ensure the team is equipped with the latest product knowledge, sales techniques, and customer service strategies.

Collaborate with the team to communicate effectively with customers over the phone and via email when appropriate, focusing on providing excellent customer service and maintaining clear and professional communication.

Regularly analyze the team's performance metrics, identify areas for improvement, and implement strategies to increase efficiency.

• Qualifications:

At least 3 years of experience in Customer Service in a BPO set up or a similar role, with a track record of successfully managing and motivating a team.

Proficient in using Salesforce or similar CRM systems for maintaining accurate records and extracting data for analysis and reporting purposes.

Strong verbal and written communication skills, with the ability to interact professionally with customers and team members.

Demonstrated leadership and mentoring skills, with the ability to inspire, motivate, and develop a high-performing sales team.

Strong analytical and problem-solving abilities to interpret data and implement strategies for improved sales outcomes.

Amenable to work onsite in Ortigas Center Pasig.

Can start immediately.

Job Type: Full-time

Pay: Php40,

• 00 - Php60,000.00 per month
  
  Benefits:
• Company events

Health insurance

• Promotion to permanent employee

Schedule:

• 8 hour shift

Day shift

• Monday to Friday

Supplemental pay types:

• 13th month salary

Application Question(s):

• How soon can you start

Are you amenable to work onsite

• How much is your expected salary

Experience:

Customer Service Manager: 3 years (Required)