Thanks to the increasing global appetite for business process outsourcing, business administration and data science skills are in high demand, offering incredibly flexible career paths. Successful candidates are therefore expected to have a genuine passion for driving change, finding solutions, and engaging people.
As a Junior Business Analyst for one of the U.S.s fastest-growing BPO firms, you have plenty of valuable opportunities to obtain, develop, and hone technical, personal, and professional skills within one of the world's busiest industries. Unleash your hidden potential by helping our organization in unlocking ours.
See if this job is right for you.
How You Spend Your Eight Hours
- Assist in gathering and recording detailed business requirements from internal and external stakeholders and creating and supervising dashboards to satisfy company and client reporting requirements
- Assist in analyzing business processes and workflow, identifying areas for improvement, and reporting discoveries and suggestions
- Help extract valuable insights from data to create detailed reports essential for decision-making
- Assist in organizing, executing, documenting, and finalizing projects to guarantee prompt and accurate completion
- Assist in reviewing feedback to improve stakeholder satisfaction in accordance with company goals
- Facilitate communication between business departments and operations to ensure clarity and efficiency
- Research new business analysis and industry trends, best practices, policies, procedures, business models, methodologies, and technologies that could offer competitive advantages or operational improvements
- Create visual representations and interactive panels to automatically convey data discoveries on the company's internal network
- Monitor systems to guarantee efficient automatic data reporting on the Intranet, providing secure access to clients and internal stakeholders
- Create visually appealing client reports, including daily, weekly, and monthly summaries, as well as quality measurements
- Assist in managing business reports for each account to ensure they are prompt and accurate
- Study international and local information security standards, laws, and regulations to ensure the company's business and data handling practices comply with ISO 27001, DPA, etc.
- Help conduct training sessions and share best practices within the organization
- Support the integration process by handling the effects of changes, improving communication, and ensuring seamless transitions in the field of business analytics
- Assist in managing timesheet validation and verification for accuracy and compliance
- Help oversee workforce management, ensuring good data procurement and employee relations
What You Must Possess
- Associate's degree or similar experience in business administration, data science, statistics, computer science, or related fields
- Keen analytical sense to help identify areas for improvement in business processes and generate actionable insights from data
- Proficiency in data analysis tools such as Microsoft Excel, SQL, Tableau, Power BI, or similar tools
- Knowledge of statistical software (e.g., R, SAS) and programming languages (e.g., Python) (a plus)
- Knowledge of operations and business processes
- Excellent written and verbal communication skills to effectively communicate findings and recommendations to stakeholders
- Basic understanding of project management principles to assist in organizing, executing, and documenting projects
- Strong attention to detail to ensure accuracy in data analysis and reporting
- Familiarity with data handling practices, information security standards, and relevant laws and regulations (e.g., ISO 27001, DPA)
- Experience in creating detailed reports and visual representations of data
- Experience in collecting and documenting business requirements from stakeholders
- Excellent critical thinking and problem-solving skills
- Strong sense of cooperation and teamwork to work effectively with various departments and stakeholders
- Willingness to perform work related to the department, with support and training from the department, outside the scope of this job description
- Initiative to stay updated on industry trends and business analysis best practices
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, 8 PM to 5 AM Manila time
- Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
