In healthcare jobs, compassion is more than a good-to-have trait. Being sensitive to people's needs and having the sense to exert extra care whenever the situation demands are what defines a top-notch Clinical Operations Assistant. But this emotional intelligence also has to be tempered by rational thinking.
Juggling the high volume of information flowing through the American healthcare system while providing dedicated and compassionate service is part of the job. That's what makes it invaluable to any healthcare service provider. After all, keeping patients safe is just as important as keeping them happy.
Are you the right person for the job Learn more below.
How You Spend Your Eight Hours
Handle healthcare referrals
Coordinate with specialists and other healthcare service providers as recommended by primary care providers
Call third-party providers for basic vetting and information gathering
Keep the care coordination team updated on the referral status
Manage pre-appointment logistics, including encoding/uploading patient intake information
Inform clinicians of patient details necessary to prepare appointments
Communicate with third-party U.S. doctor offices to request records and information related to patient care
Coordinate with third-party providers to schedule patients lab and imaging appointments
Schedule and manage follow-up appointments for ongoing patient care
Handle basic administrative tasks such as processing insurance forms and requesting records from external providers
Update and maintain accurate patient charts, including clinical notes and communication
Receive inbound requests via the client's Magento and in-house platforms
Coordinate with the client's IT department/vendor for access and control of all related IT assets that they use and work on daily
Consult and provide feedback on workflow to protect customer proprietary network information (CPNI) while simultaneously protecting the client's assets and customer privacy, including using 2FA, Token Authentication software, PGP, blockchain, and other technology
Contribute to a positive work environment that encourages team members to provide feedback on growth and opportunities based on trends and summaries of requests received
Proactively contemplating helpful tasks and responsibilities needed in the future
Perform other duties as deemed necessary
What You Must Possess
Experience in a similar field
Familiarity with medical terminology and practices, particularly those relevant to appointment scheduling and patient records management
At least two years of experience in a medical office or healthcare service provider setting, with a focus on patient coordination, records management, and administrative duties
Strong customer service skills
Ability to establish rapport quickly and have clear and compassionate communication with patients and providers
Exceptional verbal and written English skills, with experience in telephone communication, active listening, and the ability to navigate complex or sensitive conversations professionally
Comprehensive understanding of patient confidentiality and medical ethics
Familiarity with the Health Insurance Portability and Accountability Act (HIPAA) standards and similar patient privacy regulations
Familiarity with Google Suite apps (Docs, Sheets, Drive), Slack, electronic health records (EHR) systems, and Canva (a plus)
Willingness to work within Eastern Standard Time (EST) business hours
What You Shall Receive
HMO coverage with two free dependents upon regularization
VL/SL credits upon regularization
Friendly and supportive work culture
13th-month pay and other Philippine-government-mandated benefits
Non-taxable allowances
Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
Full-time position
Monday to Friday, night shift
Hybrid work setup with on-site training
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
