A Billing Specialist's job blends precise financial management and first-rate customer care into one. Keen analytical skills and attention to detail, as well as patience and empathy, are fundamental for addressing and settling customer AR concerns quickly, accurately, and efficiently.
Knowing how to balance tasks and manage time effectively is the key to developing a lasting and fruitful career in this role. It is an excellent opportunity to further develop financial expertise while also gaining valuable insights into business operations and navigating complex issues for businesses and customers.
See if this job is right for you.
How You Spend Your Eight Hours
- Ensure accurate and timely billing of customer accounts, contract entry into the billing system, and invoice creation
- Ensure billing meets revenue recognition and other accounting policies
- Audit customer accounts and review account setup to ensure complete and accurate billing information
- Complete payment processing daily
- Address AR inbox queries from customers (Zendesk tickets)
- Address chargebacks or reject questions from payment processors
- Prepare and review write-offs
- Ensure timely collection of receivables and application of credit amounts
- Process cash application and collection activities
- Address all billing-related Zendesk queries
- Audit customer accounts monthly and assist in other audits
- Look for process improvement opportunities
- Perform ad hoc tasks
What You Must Possess
- Bachelor's degree in accountancy or related fields
- Experience working in a remote setup
- Excellent analytical skills and a high numerical aptitude
- Experience using Zendesk (ticketing system)
- Proactive behavior and ability to work with minimal supervision
- Diligence and attention to detail
- Excellent communication skills in English (both written and verbal)
- Adaptability and willingness to learn new skills necessary for the job
- Familiarity with Salesforce, Stripe, and Ordway (an advantage)
- Ability to quickly learn the systems the finance team uses
What You Shall Receive
- HMO coverage with two free dependents upon regularization
- VL/SL credits upon regularization
- Friendly and supportive work culture
- 13th-month pay and other Philippine-government-mandated benefits
- Non-taxable allowances
- Pay increases, performance bonuses, birthday gifts, and many more
What You Should Consider
- Full-time position
- Monday to Friday, 9:00 AM to 6:00 PM EDT (9:00 PM to 6:00 AM Philippine time)
- Remote work setup
Why Join Our Company
You look for a company whose senior management listens to what you are and aren't saying and whose managers and team leads you can genuinely connect with. According to Glassdoor, 99% of the current and previous employees recommend Unity Communications to their friends, and 100% approve of its executive management. Our company is a Certified Great Place To Work that values inclusion and diversity and spreads kindness and positivity.
