Non-Negotiable Requirements:- 4 years of leadership experience in BPO CS with a prior Operational Excellence background with an emphasis on Process Improvement
Experience Creating Process Definition or Framework for Coaching, Training, Reporting, Governance, and WFM. At least 5 years in customer service in a BPO setting.
- Most relevant experience preferred: Collections, Fraud, Financial Background Highly Preferred; Training Experience (Operations Trainer) on the Side is a Plus
Operations Experience is a Critical Requirement, Especially Within Customer Service.- Amenable to work onsite in Alabang and shifting schedules
Can start ASAP
HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
Outstanding career development opportunities
Job Type: Full-time
Pay: Up to Php70,- 00 per month
Benefits: - Health insurance
Schedule:
Ability to commute/relocate:- Alabang: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):- KINDLY ANSWER: Accounts handled in leadership roles.
KINDLY ANSWER: Can you start ASAP
Experience:
* Operational Excellence (Process Improvement/Definition): 4 years (Required)
