1 Opening
Taguig
Role description
SUMMARY: The UM Trainer is responsible for creating, organizing and facilitating training program for all non-clinical UM staff members.
Participate & lead in the development, implementation, and updating of training manuals to reflect new approaches to training, departmental and/or system process changes and updates as needed
Oversee and mentor new employees during the initial training program
Work closely with the leadership team, QA, and subject matter experts external and internal to assess the learning environment and determine relevant resources for training
Educate staff in the policies, procedures, as well as an overview of the department, general functions, responsibilities and department relationships with other departments
Develop and maintain all training materials and develop training packages with related materials assigned by leadership
Participate in development, testing and implementation of new programs and systems as assigned
Share performance information with operations and training management in an effort to determine next steps
Coordinate administrative activities with the leadership team, including class evaluations, updating files, class registration, scheduling classes, new hire system/software access, personnel information, and attendance management
Implement ongoing training for experienced UM staff members as well as other departments on UM as needed
Document outcomes of educational processes and share with leadership
Assists in performing QA as needed
Assists with UAT and other implementation tasks as needed
Technical tasks such as creating business requirements documents and user training manuals and guides
Verifies accuracy, consistency, and integrity of data; consults with the operations teams to validate content of reports and documents.
Other relevant essential functions may be required
Requirements:
2+ years experience in US Healthcare in utilization management, appeals & grievances, and/or Training experience
Guiding Care experience is a plus
Strong analytical, planning, problem solving, verbal, and written skills to communicate complex ideas.
Strong knowledge and use of existing software packages (PowerPoint, Excel, Word, etc.).
Ability to work independently, within a team environment, and communicate effectively with employees and clients at all levels
Flexibility and ease with changing tasks and priorities
Detail oriented
Ability to travel may be required (on business need)
Skills
Healthcare, Training, Utilization Management
About UST
UST is a global digital transformation solutions provider. For more than 20 years, UST has worked side by side with the world's best companies to make a real impact through transformation. Powered by technology, inspired by people and led by purpose, UST partners with their clients from design to operation. With deep domain expertise and a future-proof philosophy, UST embeds innovation and agility into their clients organizations. With over 30,000 employees in 30 countries, UST builds for boundless impacttouching billions of lives in the process.
