The Billing Team Lead is accountable for leading a Billing team while ensuring team members are effective, efficient, and have accurate performance that meets business objectives and KPI's that are aligned with the company vision and commitments.
Manage, develop, and lead a team of direct reports.
- Monitor daily billing functions to ensure we are meeting bill by and dispute by contractual obligations.
Regularly review outstanding items and ensure appropriate prioritization is applied to work tasks to achieve optimal financial outcomes.- Focus on team performance to ensure personal, team and company goals are consistently met or exceeded and are within timeframe indicated.
Manage and maintain quality and accuracy of work through audits and timely feedback.
- Conduct structured coaching sessions in one on ones with team members
providing clear, honest, direct, and thoughtful feedback.- Lead the team through periods of change and maintain engagement through consistent one on ones and team meetings.
Identify training opportunities and seek assistance from the Quality Assurance team to prepare training sessions.
- Develop and maintain a cross coverage plan to ensure that appropriate coverage is available for all billing tasks.
Review and seek improvements in current process workflows to prevent rework and inefficient practices.- Support team by responding to emails and answering calls timely.
Serve as an escalation point for your team and customers when dealing with difficult situations.
- Responsible for covering work assignments when volume fluctuates and to assist when team members are out of the office, as needed.
Seek to understand and deliver on the KPI's that are relevant to your team and be prepared to act when KPI's/goals are not met.- Celebrate individual and team wins through meaningful praise and recognition.
Assist in the development of efficient and effective customer experiences that meet the needs of internal and external customers and stakeholders.
- Manage performance, time-off/leave, and other HR related matters in line with delegated authorities.
Promote a positive work environment that fosters team performance through owning work product and deliverables and through core-values aligned behaviors.- Help to build awareness, understanding and appreciation of the company's core values and Diversity, Equity, Inclusion and Belonging.
Assist with projects, reporting requests and duties of a billing subject matter expert.
- Develop, monitor, and coach team members according to their professional development goals.
Help with the onboarding and training of new Billing Specialists.
2-3 years of Accounts Receivable/Billing experience required.- College diploma required.
Proficient in Microsoft Office Suite including Word, Excel, and Outlook.
- Excellent organizational skills with the ability to prioritize effectively.
Good negotiating/problem-solving skills.- Solid critical thinking skills.
Ability to manage a team and foster a collaborative environment.
- Motivated with excellent customer service, relational, and verbal/written communication skills.
Be an enthusiastic team player with a strong drive to create a positive work environment.- Must be extremely detail oriented and perform well in a fast-paced environment with deadlines.
Ability to exercise sound and timely judgment and maintain confidentiality of sensitive information.
- Exceptional customer service skills.
Working both independently and as a member of a team with a strong sense of urgency and initiative.- Demonstrate resourcefulness, common sense, resiliency and flexibility.
Must be willing to work in the office at Bridgetowne, Quezon City
- Must be willing to work during US time zone
Be part of a pioneer start-up team
- Health insurance + 2 Free Dependents
20% Night Differential Staff meals provided daily
- EQUAL EMPLOYMENT OPPORTUNITY
Worldwide Resource Solutions provides Equal Employment Opportunity in compliance with all applicable government laws, ensuring equal opportunity in all aspects of employment.
Employer questions
Your application will include the following questions:
How many years experience do you have in healthcare
How many years experience do you have as a people manager
What's your expected monthly basic salary
Worldwide Resource Solutions is committed to protecting your privacy. This privacy policy applies to the personal data collected and processed during the recruitment process. We will process your personal data in accordance with applicable data protection legislation.
Your personal data will be collected and processed solely for the purpose of recruitment and selection activities related to the advertised position. This includes assessing your qualifications for the role, communicating with you during the recruitment process, and making hiring decisions.
- Types of Personal Data Collected:
We may collect and process the following types of personal data:
- Contact information (e.g., name, address, email address, phone number)
- Professional qualifications and work experience
- Educational background and certifications
- Employment history and references
- Any other information you voluntarily provide in your application
- Legal Basis for Processing:
Processing of your personal data is necessary for the performance of a contract to which you are a party (i.e., to assess your suitability for employment) and for our legitimate interests in making employment decisions.
Your personal data will be retained for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.
- Disclosure of Personal Data:
Your personal data may be disclosed to third parties only when necessary for the purposes of recruitment and selection, such as to external recruitment agencies or background check providers. We will ensure that any third parties processing your data on our behalf do so securely and in accordance with applicable data protection laws.
- Security of Personal Data:
We have implemented appropriate technical and organizational measures to protect your personal data against unauthorized or unlawful processing and against accidental loss, destruction, or damage.
You have the right to request access to, rectification of, or erasure of your personal data. You also have the right to restrict processing, object to processing, and the right to data portability. To exercise these rights, or if you have any questions regarding the processing of your personal data, please contact [Confidential Information]
By submitting your application, you consent to the processing of your personal data as described in this privacy policy.
Job Type: Full-time
Benefits:
Health insurance Staff meals provided
Schedule:
Supplemental Pay:
Application Question(s):
- How much is your expected monthly basic salary
How much is your current or most recent monthly basic salary- When is your earliest start date Or how many days before you can start
Are you open to working in the US daytime and in the Bridgetowne QC office
