Responsibilities as a Billing Supervisor:
- Supervise and manage a team of billing specialists, providing guidance and support to ensure the accuracy and efficiency of billing processes.
- Oversee the timely and accurate generation of invoices for clients, ensuring that all billing information is correct and in compliance with company policies and procedures.
- Review and analyze billing data and reports to identify any discrepancies or errors, taking appropriate actions to resolve them.
- Collaborate with other departments, such as finance and customer service, to ensure that billing processes are aligned with overall business objectives and customer satisfaction goals.
- Develop and implement billing strategies and best practices to optimize efficiency and improve the accuracy of billing processes.
- Monitor and maintain client accounts, ensuring that all billing records are up to date and accurately reflect the services provided.
- Address and resolve client inquiries and disputes regarding billing issues, providing excellent customer service and maintaining positive relationships.
- Prepare and present regular reports to management on billing activities, financial performance, and any issues or opportunities for improvement.
- Train and mentor Billing analysts, providing ongoing support and professional development opportunities to enhance their skills and knowledge.
Responsibilities as a Collection Supervisor:
- Ensure training plans and documentations are up to date and in place for collections of receivables and cash applications.
- Coordinates with costumers regarding outstanding accounts receivables balances which may involve executing default process.
- Supervise employees by directing and reviewing their work.
- Ensure that all accounts for charge off- referred by collections staff are reviewed on a daily basis.
- Monitors telephone calls for quality control.
- Conduct weekly audits of collector accounts.
- Interview and hire potential candidates.
- Provide necessary training to job incumbents and current employees when policies and procedures change.
Job Type: Full-time
Benefits: - Health insurance
Paid training
Schedule: Monday to Friday
Supplemental Pay:
* Overtime pay
