Job description
We are looking for a competent Collection Specialist to contact clients and collect outstanding payments. You will struck a balance between maintaining trustful relationships, and ensuring timely payments. Our Collection Specialist should exhibit professionalism and trustworthiness. You should have excellent communication and negotiation skills, as well as an ability to work independently.
Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill
Find and contact clients to ask about their overdue payments- Take actions to encourage timely debt payments
Process payments and refunds
- Resolve billing and customer credit issues
Update account status records and collection efforts- Report on collection activity and accounts receivable status
Proven experience as a Collection Specialist or similar role- Knowledge of billing procedures and collection techniques (e.g. skip tracing)
Familiarity with laws related to debt collection (e.g. FDCPA)
- Working knowledge of MS Office and databases
Comfortable working with targets- Patience and ability to manage stress
Excellent communication skills (written and oral)
Problem-solving skillsEducation & Experience
High School Graduate/College Graduate
- Minimum 1 to 2 years of professional experience, preferably within a legal business environment.
Job Types: Full-time, Permanent
Job Type: Permanent
Pay: Php17,
- 00 - Php18,000.00 per month
Benefits: - Company Christmas gift
Company events On-site parking
- Opportunities for promotion
Pay raise- Promotion to permanent employee
Schedule:Supplemental Pay: Bonus pay
