The Opportunity:
Billing & Collection Assistant will support the account management team in all concerns related to billing and collection as part of the after sales transactions of our Distribution Channels namely Corporate Solutions (Broker and Agency), Manulife China Bank (MCBL) and Partnership and Distribution (PD). The main accountability is to generate billings (initial, adjustment, modal, renewal, extension) for the corporate clients and exert effort to collect the payment in a timely manner. The role should also closely coordinate with the Distributors and Business Partners to be able to deliver to our service level commitments to our clients.
Responsibilities:
- Prepare billing statements such as Initial, Adjustment, Modal, Renewal and Extension Billing issued to Group Policy Holder. Billing statement's granularity is up to individual member level.
- Submit the prepared billing statements to the respective group policy holder either direct accounts or through their respective channel (Agency, Brokers, MCBL, or PD).
- Responsible on billing reconciliation with group policy holders.
- Sending of reminder notices (billing reminder and outstanding balances)
- Timely submission of request for posting of Group premium payment remittance
- Records pertinent data on collection efforts and customer financial status in database
- Resolve customer issues and complaints concerning billing.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Provide updates to team lead on payment and system related concern/issues (if any) that needs immediate coordination with banks partners, other payment channels and to the IS team.
- Performs Group premium collection extract and Official Receipt (OR) issuance on a timely manner.
- Provide immediate resolution to client's billing inquiries and complaints.
- Submit regular reports on the status of unpaid accounts and any repayment progress.
- Performs other related duties as assigned.
How will you create impact
The role will report to Corporate Account Team Lead.
What motivates you
- You obsess about customers, listen, engage and act for their benefit.
- You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
- You thrive in teams and enjoy getting things done together.
- You take ownership and build solutions, focusing on what matters.
- You do what is right, work with integrity and speak up.
- You share your humanity, helping us build a diverse and inclusive work environment for everyone.
What we are looking for
- College graduate of any 4year course
- Preferably with 1-2 years of Billing & Collection experience
- Proficiency in MS Office notably MS Excel
- Team player
- Customer service oriented
- Strong analytical skills
- Excellent communication and interpersonal skills
What can we offer you
- A competitive salary and benefits packages.
- A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
- A focus on growing your career path with us.
- Flexible work policies and strong work-life balance.
- Professional development and leadership opportunities.
Our commitment to you
- Values-first culture
- We lead with our Values every day and bring them to life together.
- Boundless opportunity
- We create opportunities to learn and grow at every stage of your career.
- Continuous innovation
- We invite you to help redefine the future of financial services.
- Delivering the promise of Diversity, Equity and Inclusion
- We foster an inclusive workplace where everyone thrives.
- Championing Corporate Citizenship
- We build a business that benefits all stakeholders and has a positive social and environmental impact.
