Note to proceed your application click the link below- https://admin.goboon.co/job-post/mW9eHE2aXyRtio09CRG2
DescriptionDuties and Responsibilities:
- Receives transferred calls of newly signed up customers from Sales.
Sets expectations that the transaction is not a User Training but a basic account setup only.
- Walks the customer through the Express Set Up, and probes for other basic account set-up needs.
Configures basic user setup, such as Call Forwarding, Notifications, Greetings, etc.
- Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.
Provisions and set up RC-supported desk phones.
- Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.
Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.
- Confirms and/or schedules Implementation Appointments.
Walks customers through the Community Website and assists them with the sign-up process.
- Updates the Implementation Status, and documents the call in SFDC.
Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.
- This role is highly visible across multiple departments and regions. This person is expected to provide excellent assistance to his dedicated region and/or English-speaking customers.
To succeed in this role you must have experience in:
- Completed at least 2nd year college in any related course.
Must be proficient in both English and Spanish Language
- Must have 2-3 years solid experience in Technical Support
Must have strong client management skills as the Implementation Advisor will work with cross-functional departments to ensure the customer or partner's thorough onboarding experience.
- Must be prepared to assume the following roles: part-technical guide, part-account manager, part-detective, and part-teacher.
Must be good at conveying how the system works to teach the client how to independently set up and configure the system in an ongoing capacity.
- Must reach out to new customers via phone and/or email to book them for an implementation appointment.
Amenable in hybrid work arrangement
- Amenable to report in Ortigas or Cubao
- Note to proceed your application click the link below
- https://admin.goboon.co/job-post/mW9eHE2aXyRtio09CRG2
Job Types: Full-time, Permanent
Pay: Php90,
- 00 - Php100,000.00 per month
Benefits: - Company Christmas gift
Health insurance
Work from home
Schedule:Supplemental Pay: Bonus pay
Application Question(s):
- Note to proceed your application click the link below
https://admin.goboon.co/job-post/mW9eHE2aXyRtio09CRG2
