We're obsessed with growth. From enabling companies to flourish, to helping careers bloom.
SupportNinja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. Our vision is to show the world a better way to grow by developing the best people, implementing the latest technology, and challenging the status quo.
SupportNinja is a new kind of BPO. Our vision is to show the world a better way to outsource by developing the best people, implementing the latest technology, and challenging the status quo. SupportNinja helps fast-growing tech companies by providing around-the-clock outsourced support, lead generation, customer service and community management.
As a Ninja, you are guaranteed a culture dedicated to our core values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Customer Service Representative is responsible for handling incoming customer inquiries via phone, email, or chat and resolving customer issues in a timely and professional manner.
What does a day in the life as a Customer Service Representative look like
- Support client vendors and users about the class schedules
- Execute fast, accurate transaction processing including data parsing, data entry, and data enrichment- Communicates with the clients through email, chat, and voice channels
- Closely follow process workflows and support in implementation of initiatives, and projects as directed by leadership
- Collaborates closely with pod leader, team leader, or team manager regarding issues or concerns with daily tasks and activities
- Consistently perform with high accuracy and attention to detail
- Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts
What are the required qualifications of a Customer Service Representative
- Minimum of 1 year relevant experience in Customer Service role
- Willing to take calls if needed
- Able to communicate clearly and effectively with fellow consultants, leadership, and client contacts
- Ability to closely follow process workflows implemented by team leaders and team manager
- Must possess above average English communication skills both verbal and written
- Must be proficient in speaking and writing Japanese
- JPLT N2 certificate or higher is a plus
Ninja Perks and Benefits
- Full time employees
- Competitive compensation
- Adherence to government-mandated benefits
- Retirement Savings Program with Company Matching
- Life Insurance
- HMO on day 1
- Paid time off, birthday leave
- Bonus and incentive plans
- Opportunities for skills training and personal and professional development
- Employee Referral Program
- Beautiful office space (for onsite employees)
- Free lunch provided daily (for onsite employees)
Experience infinite fun so you can have infinite growth. Discover A Better Way to Grow! Are you ready
Disclaimer:
The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary.
SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.
