Description
We are Strikingly, a modern, mobile-optimized website builder that empowers individuals to express their uniqueness. Our headquarters is in Shanghai, China, with strong ties to Silicon Valley. We are backed by notable investors including Y Combinator, SV Angel, and others. We are seeking Remote Bilingual (Slovak - English) Email & Chat Support team members to bring happiness to our customers and create exceptional experiences.
Responsibilities
- Emanate our brand and personality in every customer interaction by adopting the Strikingly voice and tone.
- Deliver WOW moments through exceptional customer service to new and existing customers across all channels (email, chat, social media).
- Translate our product and all customer communications such as newsletters and lifecycle emails.
- Develop expertise in our product and internal software to assist customers efficiently.
- Maintain happiness and positivity in every customer and team interaction.
Requirements
- Professional level Slovak and English communication skills.
- Strong passion for assisting individuals with diverse learning styles.
- Deep love for learning new things, problem-solving, and analytical skills.
- Experience in customer service within a fast-paced environment.
- Full-time availability (40 hours per week).
- Working desktop/computer with at least 8GB RAM, Windows 10/MacOS 10.12.6, Core i3/AMD Ryzen 3 or higher, and a minimum internet connection of 20 Mbps.
Benefits
- The convenience of working from anywhere.
- A fun and collaborative international working environment.
- Opportunities for career advancement.
- Access to training and growth opportunities.
- Paid leave with tenure of one (1) year and above.
If you are looking for a stable and long-term job, submit your proposal and share a brief summary of your experience!
Employment Type: Full-Time
