Join Our Team at Strikingly: Bilingual Chinese - English Customer Support
About Us
At Strikingly, we are a modern, mobile-optimized website builder that aims to empower individuals to express their uniqueness. Our company is located in Shanghai, China, with strong connections to Silicon Valley and support from reputable investors such as Y Combinator, SV Angel, and Index Ventures.
Job Description
Customer Support and Translation Responsibilities:
Responsibilities
As a Bilingual Chinese - English Customer Support agent at Strikingly, your role is crucial in providing professional and friendly assistance to our customers through email and live-chat channels. You will also be responsible for translating our product and customer communications into Chinese. Your tasks include:
- Representing the Strikingly brand in customer interactions
- Delivering exceptional customer service and creating WOW moments
- Translating product details and customer communications
- Developing expertise in our product to efficiently assist customers
- Maintaining positivity in all interactions
Requirements
To excel in this role, we are looking for candidates with the following qualifications:
- Proficiency in Chinese and English communication
- A passion for helping individuals with varying levels of knowledge
- A love for learning, problem-solving, and analytical thinking
- Previous experience in customer service within a dynamic setting
- Availability for full-time work (40 hours per week)
- Access to a desktop/computer meeting specific requirements
Benefits We Offer
As a member of our team, you can expect:
- Flexibility to work remotely
- A supportive and collaborative international work environment
- Opportunities for career growth and advancement
- Training programs and avenues for personal development
- Paid leave for employees with one year or more of tenure
Join us at Strikingly to be a part of a team that values customer happiness and individual growth. Apply now to unleash your potential with us.
Employment Type: Full-Time
