Join our Modern Customer Support Team at Strikingly
At Strikingly, we are a cutting-edge, mobile-optimized website builder with our headquarters in Shanghai, China, and deep roots in Silicon Valley. Our notable backers include Y Combinator (W13), SV Angel, Funders Club, and more. We are on a mission to empower individuals to express their uniqueness.
Job Description
As a Bilingual Chinese - English Non-Voice Customer Support agent or Happiness Officer at Strikingly, you will be responsible for delivering professional and friendly service through email and live-chat channels. Your role will involve translating our product into Chinese and ensuring that customer communications are accurately localized.
Responsibilities
- Embodying the Strikingly brand voice and tone in all customer interactions
- Creating exceptional customer experiences across various channels
- Translating product content and customer communications
- Developing expertise on our product and internal software
- Fostering a positive and supportive environment for customers and team members
Requirements
- Proficient in Chinese and English communication
- Passionate about assisting individuals with varying learning levels
- Enthusiastic about learning, problem-solving, and analytical thinking
- Prior experience in a fast-paced customer service role
- Available to work full-time (40 hours per week)
- Equipped with a desktop or computer meeting specific technical requirements and a reliable internet connection
Benefits
- Remote work flexibility
- Engaging international work culture
- Opportunities for professional growth
- Ongoing training and development initiatives
- Paid leave for employees with a tenure of one year or more
Are you ready to join our team and make a difference in our customers lives Apply now and embark on a fulfilling career with Strikingly.
Employment Type: Full-Time
