REQ11578 Bartender (Open Date: 08/08/2024)
Position Summary
The Bartender is accountable to complete all assigned tasks with the highest level of service quality. Guest relations through well-developed food and beverage skills, knowledge and experience, in accordance with the vision, values and objectives of the company.
Primary Responsibilities
- Always greets guests promptly in a warm and friendly manner
- Establishes immediate eye contact and smiles with guest
- Always thank and farewells guests conveying anticipation for their next visit
- Establishes rapport with guests to build guest loyal and gathers constructive feedback to ensure satisfaction of every individual of guest
- Remains friendly and flamboyant as an individual
- Maintains the conversation and do not expose any sensitive topics to the guest Ensures that minimum brand standards have been implemented.
- Responds to the results of the Consumer Audit and ensures that the relevant changes are implemented.
- Conducts monthly inventory checks on all bar operating equipment and supplies.
- Exhibits a thorough knowledge of menu, presentation standards and sound knowledge of beverages preparation techniques
- Ensures that the outlet is kept clean and organized, both at the front as well as the heart of house.
- Prepares and assembles orders in sequence and makes quality checks before service
- Applies food and beverage service techniques correctly at all times, serves beverage items with Enthusiasm in accordance
- Completes the daily responsibilities that are set for each individual shift Reviews order dockets ensuring accurate and timely prepares the beverages accordingly
- Recognizes the step of the billing process
- Anticipates for any unexpected guest need and reacts promptly
- Communicates effectively to know the daily task assign
- Maintains back up supplies stock for the daily operations and anticipates busy demands
- Understands and strictly adheres to Rules and Regulations established in the Employee Handbook and the hotel's policies concerning fire, hygiene, health and safety.
- Ensures high standards of personal presentation and grooming.
- Responds to changes in the Food & Beverage function as dictated by the industry, company and hotel.
- Attends training sessions and meetings as and when required.
- Carries out any other reasonable duties and responsibilities as assigned by superiors due to business requirements
Qualifications
Experience
- Minimum 3 years of F&B service experience in 5 star international hotels/resorts, and/or in freestanding restaurants, of which 2 years in a bar related role
- Casino hotel F&B management experience and new projects opening or renovations would be an advantage
- Knowledge of food safety regulations and practices, such as HACCP
Education
- Preferably a Diploma holder in Hospitality Business Management or any related course
Skills / Competencies
- Effective time management, task management and communication
- Proven leadership skills, track record of teambuilding and developing star performers
- Proficient in Microsoft applications
- Good command in both spoken and written English.
Other Attributes
- Passionate
- Organized
- Innovative
- Customer-orientated
