As a Bartender, you'll play a key role in crafting a fun and memorable experience for our guests. You will accurately take customer orders and ensure prompt service, all while demonstrating your expertise and enthusiasm for beverages by crafting a variety of cocktails.
You will be responsible for creating a welcoming and enjoyable atmosphere for our guests while ensuring high-quality service and memorable experiences. From mixing cocktails to engaging with guests, this role offers a unique opportunity to showcase your creativity and flair.
Furthermore, you will be instrumental in building a strong foundation of character development within the organization by embodying Mad Monkey core values: Curiosity, Positivity, Courage, Sincerity, Family Spirit, and Diversity, Inclusion, and Sustainability. Your commitment to these values will contribute to creating a positive and inclusive work culture that promotes growth, innovation, and success.
RESPONSIBILITIES:
Warmly welcome guests and present menus promptly.
Practice responsible alcohol service. This encompasses checking IDs to prevent underage drinking, monitoring intoxication levels, and refusing service when necessary.
Implementing alcohol awareness practices to ensure a safe environment.
Inform guests of daily specials, menu changes, and availability.
Offer personalized drink recommendations, considering both guest preferences and profitable menu items.
Ensure consistent, high-quality drink preparation.
Check on customer satisfaction and address any concerns promptly.
Maintain a clean and sanitary bar environment at all times.
Perform regular equipment checks and maintenance to ensure smooth operation.
Maintain and replenish stock by placing timely orders.
Uphold high standards of personal hygiene and grooming.
Effectively handle and resolve customer complaints.
Attend all scheduled training and development sessions.
Implement procedures, lessons, and information learned during training.
Contribute to the bar's online presence by collecting positive reviews on platforms like Facebook and TripAdvisor.
Health and Safety
Proactively support the company's health and safety program.
Ensure all team members understand their health and safety responsibilities as outlined in the company's Health and Safety Policy, and monitor compliance with its procedures.
Be aware of and comply with safe working practices as laid down in the Health and Safety Policy applicable to your workplace. This includes awareness of any specific hazards.
Report any building, plant, or equipment defects according to hostel procedures.
Ensure immediate reporting of any accidents involving team members, customers, or visitors according to established procedures. Promote awareness of these procedures across the division.
Attend mandatory fire and relevant health and safety training.
Be fully conversant with and abide by all fire and health and safety rules. Ensure effective management of these aspects across the operation.
Maintain thorough familiarity with all risk assessments for your departments, COSHH regulations, and fire/bomb procedures.
Ensure your team stays up-to-date and proactively manages their responsibilities in these areas.
SKILLS AND QUALIFICATIONS:
Proven experience as a Bartender, preferably in a high-volume establishment, where you thrived in a fast-paced environment.
A positive and energetic personality with a genuine passion for the hospitality industry.
Strong knowledge of bartending fundamentals, including cocktail recipes, bar equipment, and proper serving techniques.
Good communication and interpersonal skills to connect with guests.
Ability to work calmly and efficiently in a fast-paced environment, prioritizing tasks and ensuring smooth service during peak hours.
A keen eye for detail, ensuring cleanliness, proper inventory management, and a well-stocked bar.
Ability to stand, walk, and lift heavy objects as needed.
Flexibility to work on a shifting schedule, weekends, and holidays as required.
