The Customer Service Associate (CSSA) provides competent, caring, fast and accurate service to client's banking needs in line with the Bank's overall objective of service excellence. Their responsibilities include:
- Processing over-the-counter transactions such as cash and check deposits, withdrawals, encashment, payments and miscellaneous transactions
- Assisting UNIPRO for certain activities such as scanning, filing of signature cards and other bank documents
- Reviewing all check transactions and verifying authenticity of all notes received
- Cross-selling to existing clients of the branch
- Referring transacting clients who have queries or are interested in other bank products
- Continuously providing a WOW Customer Experience to all transacting clients
- Performing other functions that may be assigned from time to time
Requirements:
- Bachelor's Degree in any field, preferably business-related
- No work experience required but experience in customer service is an advantage
- Good communication skills and interpersonal skills
- High level of initiative and innovation
- Ability to work well with people from various socio-economic classes
- Willing to be assigned and rotated to any branch within the area
