Bakery Retail Supervisor (Bread and Dessert)

Lead Culinary Excellence as Our Bakery Retail Supervisor!

• Join Our Dynamic Team: Are you prepared to dive into the world of baking and advance your culinary journey Become a _Bakery Retail Supervisor_ and play a pivotal role in our team dedicated to crafting outstanding bakery creations at the Newly Constructed Mall in North Caloocan!

• About the Mall:

Kai Mall is a six-story commercial shopping mall that stands as a beacon of indulgence and excitement in the vibrant North Caloocan City. Situated on a remarkable

• 1-hectare lot, with nearly 60,000 square meters of total floor area, Kai Mall offers an extraordinary experience for visitors. Our commitment to excellence is reflected in our expansive parking facility, which provides over 260 car slots and 500 motorcycles slot for our customers convenience. Located at the bustling intersection of Zabarte and Camarin Roads, Kai Mall is strategically positioned to attract a diverse audience of approximately 1.6 million patrons residing within a 5-kilometer radius. Our visitors came from all walks of life, making Kai Mall a hub of diversity and community.
  
  
• Job Title:

_Bakery Retail Supervisor (Bread and Dessert)_

• Reports to:

_Pastry Head Chef_

• Objective of the role:

To oversee the daily operations of the retail bakery outlet, ensuring exceptional customer service, efficient production, and adherence to quality standards to meet customer demands and drive sales growth.

• Job Description:

• Customer Service Excellence

Greet and assist customers in a friendly and courteous manner, providing product recommendations and assistance as needed

• Ensure prompt and accurate order fulfillment, handling customer inquiries, complaints, and feedback professionally and resolving issues to achieve customer satisfaction

Maintain cleanliness, organization, and visual appeal of the bakery display area to enhance the overall customer experience

• Sales and Revenue Generation

Drive sales growth through effective merchandising, product presentation, and promotional activities to maximize revenue and profitability

• Monitor sales performance, analyze trends, and identify opportunities for upselling, cross-selling, and introducing new products to increase sales volumes

Implement strategies to manage inventory levels, minimize wastage, and optimize product mix to meet customer demand and sales targets

• Team Leadership and Training

Lead and supervise bakery staff, providing direction, coaching, and support to ensure teamwork, productivity, and adherence to standards

• Conduct regular staff training sessions on product knowledge, customer service skills, and operations procedures to enhance employee competencies and performance

Foster a positive work environment, promote teamwork, and resolve conflicts or issues among team members to maintain a motivated and engaged workforce

• Operational Efficiency

Manage daily bakery operations, including opening and closing procedures, cash handling, inventory management, to ensure smooth and efficient workflow

• Monitor and enforce compliance with food safety and hygiene standards, sanitation practices, and regulatory requirements to uphold product quality and safety

Implement operational procedures, policies, and guidelines to streamline processes, minimize errors, and optimize resource utilization for cost efficiency

• Job Requirements:

Preferably graduate of any of the following

• Tourism
  

• Hospitality
  

• Culinary
  

• TESDA training
• With at least 3 years prior or on-going work experience as Bakery Retail Supervisor for breads and dessert

Should be amenable to work in Camarin, North Caloocan City

• Key Performance Indicator:

• Sales Performance

Daily, weekly, and monthly sales revenue and growth compared to targets

• Average transaction value and conversion rates for upselling and cross-selling initiatives

Customer satisfaction scores and feedback related to service quality and overall experience

• Inventory Management

Inventory turnover ratio and accuracy of stock counts

• Percentage of stockouts and excess inventory levels

Cost of goods sold (COGS) and gross profit margins achieved through effective inventory control

• Staff Productivity and Engagement

Employee turnover rate and retention of key staff members

• Training participation rates and impact on employee performance and customer service standards

Employee satisfaction survey results and feedback on workplace culture and leadership

• Operational Efficiency

Compliance with opening and closing procedures, cash handling protocols, and safety regulations

• Efficiency of bakery operations in terms of production output, order fulfillment, and customer services wait times

Number of operational issues or incidents reported and their resolution timeframes

Join us at Kai Mall and take on the role of Bakery Retail Supervisor and be instrumental in our team dedicated to crafting exceptional bakery delights!

Job Types: Full-time, Permanent

Pay: Php20,000.00 - Php25,000.00 per month

Benefits:

• Health insurance

On-site parking

• Paid training

Promotion to permanent employee

• Staff meals provided

Schedule:

• 8 hour shift

Holidays

• Rotational shift

Weekends
Supplemental pay types:

• 13th month salary

* Overtime pay

Expected Start Date: 07/15/2024