Primary Purpose of the Position
This position will be a member of the Global IT Infrastructure Services organization, responsible for professional and technical work related to hosting services.
This is an advanced service supporting role, primarily responsible for the transitional and operational tasks and duties in support of hosting service implementations that span across a broad range of global services and solutions. The primary focus of this role will be on Backup system administration.
Job Responsibilities
- Performs timely response and resolution to requests and incidents raised through various channels of support including but not limited to ticketing systems, email, chat, in-person, phone, etc. Ability to perform remote troubleshooting and provide clear instructions. Follow through to resolution, or escalation to the appropriate team, while maintaining appropriate documentation requirements
- Administers maintains and monitors Backup systems running in both the data center and our plant environments. Maintains maximum availability of mission-critical systems around the globe and ensures availability and accessibility
- Manage small to medium projects within area of specialization and across functional groups. Provides technical leadership for small to medium project teams
- Monitor to maintain system performance (availability, utilization, throughput, and uptime), while testing for weaknesses or vulnerabilities to ensure system security, stability, and availability. Conduct analysis reporting, performance tuning, and troubleshooting in coordination with internal and external escalation points
- Works with application teams and internal customers by providing references and support to leverage best practices within our environment. Contribute to and maintain system standards
- Flexibility in work schedules, including evening, weekend, holiday, and rotating shift requirements. Ability to run break-fix incident resolutions that may have on-call requirements
Job Qualifications
- At least IT Bachelor Degree, or equivalent experience. Customer-oriented attitude, strong work ethic, integrity, and accountability for assigned tasks. Proven work experience supporting enterprise scale Unix and/or Linux systems
- At least 1 Recognized IT Certification, ITIL Training (desired)
- 4-6 years of experience with the following:
- Manages and maintains Server backup environment including monitoring, maintenance, and troubleshooting in large environments
- Advanced knowledge of backup administration solutions
- Knowledge of operating system management (Windows and Unix)
- Demonstrated successful experience in developing efficient and effective solutions to business problems
- Good understanding of networking technologies and protocols
- Practical knowledge of the following:
- ITIL Methodology - Foundations
- Vendor Engagement
- Customer Experience Provider
- Escalation Management
- Change Management
- Incident/Problem Management
Operations and Support:
- Will be required to support enterprise-wide, backup systems with little support or assistance
- Will be involved with the planning, installation, implementation and configuration of company Backup systems Incumbent will be required to write necessary procedures and develop standards
- Will be required to participate in 24*7 on call support
- Will analyze and participate in the security and data integrity controls for all of the Backup resources
- Will participate in the analysis and design function for new and existing systems to ensure adherence to technical standards, data standards and integration with other applications
- Will be involved with the planning and implementation of backup and recovery procedures
Required technical skills
- Backup advanced administration (Dell EMC Networker Software, Veritas NetBacku,p or Veeam)
- Hardware knowledge regarding backup disk appliances (Dell EMC Datadomain or NetBackup Appliances) and tape library management
- Knowledgeable of Operating System administration (Windows/Linux)
- Good understanding of networking technologies and protocols
Desired technical skills
- VMware knowledge
- HPUX and/or SAP HANA appliances
- Shell and/or Perl scripting
Business Interactions:
- Will be required to translate business requirements into technical requirements.
- May be involved with the planning, design and implementation of Linux operating on a variety of platforms.
- May participate in the planning, acquisition, and implementation of hardware and operating systems.
