ISTA Solutions, an outsourcing/offshoring company, is in search of an experienced Back Office CSR (Healthcare) to join our rapidly expanding team. As a member of our team, you will have the opportunity to work with highly skilled professionals, who prioritize employee satisfaction and work-life balance. At ISTA Solutions, we pride ourselves on creating a culture focused on long-term success and life-long learning. We're looking for a team player who is ready to contribute to our mission, just like you!- Account specific roles & responsibilities:
Processing medical invoices
- Creating reports and analysis using MS Excel
Improving existing client reporting templates in MS Excel
Provides customer support through different communication channels (Phone, email, chat).- Resolve issues & accommodate customer inquiries to ensure satisfaction with products or services.
Collaborate with colleagues and different departments to resolve complex issues
- Maintain accurate records on customer interactions, transaction, feedback, etc.
Requirements
- At least 1 year BPO experience handling Medical Invoices
Extensive working knowledge with MS Excel (Pivot, Macro, Formulas, Error codes)- Good verbal and written English Skills
Willing to work onsite in MANDALUYONG
- Amenable working night shifts
Benefits
- Competitive salary and benefits
Health Insurance with free dependents
Attendance Bonus
Convertible to cash leave credits Work-life balance
- A focus on growing your career path with us
We encourage you to follow your passions and learn new skills
Stong culture and values-driven leadership- We create opportunities for you to learn and grow at any stage of your career
Continuous learning and innovation
- We foster an all inclusive environment where everyone thrives
Job Types: Full-time, Permanent
Pay: Php25,
- 00 - Php29,000.00 per month
Benefits: - Company events
Health insurance Opportunities for promotion
- Promotion to permanent employee
Schedule:
Late shift Night shift
Supplemental Pay:
Overtime pay Yearly bonus
Ability to commute/relocate:
- Makati City: Reliably commute or planning to relocate before starting work (Required)
Application Question(s):
* What would be your expected salary range
