Requirements
Description and Requirements
Responsibilities:
- Create or Update troubleshooting workflows based on business requirements and specifications, using low code programming (Sweepr)
- Help organize, prioritize, and act on feedback/fixes and enhancements included in Sprint and Project scopes
- Assists with special projects within the teams scope and roadmap
- Assists in testing newly released content, and applies fixes and enhancements
- Document enhancements and fixes, in tickets
- Assists in QA testing and writing test cases
Skills:
- Good communication skills (verbal and written)
- Analytical thinking
- Problem solving skills
- Root-cause analysis
- Able to understand process flow diagrams
- Technical knowledge in TELUS products is a plus
- Google sheets/Excel
- Testing and attention to details
Good to have skills:
- Background in programming: Familiar with java/javascript/json, or any low-code programming/anything similar. (Includes experience from school or previous job)
- UAT or QA testing background
- Can work using Jira, Figma, Figjam
Additional Job Description
Responsibilities:
- Create or Update troubleshooting workflows based on business requirements and specifications, using low code programming (Sweepr)
- Help organize, prioritize, and act on feedback/fixes and enhancements included in Sprint and Project scopes
- Assists with special projects within the teams scope and roadmap
- Assists in testing newly released content, and applies fixes and enhancements
- Document enhancements and fixes, in tickets
- Assists in QA testing and writing test cases
Skills:
- Good communication skills (verbal and written)
- Analytical thinking
- Problem solving skills
- Root-cause analysis
- Able to understand process flow diagrams
- Technical knowledge in TELUS products is a plus
- Google sheets/Excel
- Testing and attention to details
Good to have skills:
- Background in programming: Familiar with java/javascript/json, or any low-code programming/anything similar. (Includes experience from school or previous job)
- UAT or QA testing background
- Can work using Jira, Figma, Figjam
EEO Statement
At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.
Equal Opportunity Employer
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants qualifications, merits, competence and performance without regard to any characteristic related to diversity.
