Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
As a Senior Account Manager you are expected to cultivate and nurture strong, long-term relationships with key clients while driving business growth and revenue. This entails understanding the unique needs and objectives of each Ninja Restock client, developing tailored solutions to meet those needs, and ensuring the successful delivery of services. With a focus on account management, business development, and strategic planning, the role involves identifying opportunities for up-selling and cross-selling, as well as prospecting for new clients.
> Client Relationship Management:
Build and maintain strong, long-term relationships with existing B2B clients within the Ninja Restock portfolio
> Account Management:
Oversee all aspects of Ninja Restock accounts, including negotiation, renewal, and ongoing account maintenance.
> Strategic Planning:
Develop and implement strategic account plans for key Ninja Restock clients, outlining objectives, action plans, and performance metrics.
> Risk Management and Compliance:
Identify potential risks or challenges associated with client accounts, and develop strategies to mitigate these risks effectively.
Qualifications:
A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
Proven track record of success in B2B account management, preferably within the transport or logistics industry.
Strong understanding of transport and logistics operations, processes, and technologies.
Excellent communication, negotiation, and interpersonal skills.
Ability to think strategically, analyze data, and develop actionable insights and recommendations.
Proficiency in CRM software, Microsoft Office Suite, and other relevant tools and applications.
Demonstrated ability to work effectively in a fast-paced, dynamic environment, both independently and as part of a team.
Flexible and can work on extensive hours when necessary
Open to client visit or outside office meeting when necessary
Customer-oriented - possesses the mindset of understanding customers needs
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