B2B Customer Experience Manager

Native Teams is a leading global platform that specializes in providing streamlined work payments, employment, and tax management solutions for freelancers, remote workers, and their employers.

We are expanding our global team and we're looking for a B2B Customer Experience Manager to bring their wider knowledge and help us get our product and service more widely known and used.

Would you like to take on a new challenge in the field of Customer Experience in a successful fast-growing global start-up

Location: Remote

Type: Permanent

Salary Range: Flexible

Key Responsibilities

• Develop and maintain strong, professional relationships with B2B clients and partners
• Maintain accurate tracking and reporting of customer contacts to ensure up-to-date records for all B2B interactions
• Advise and educate B2B clients within procedural guidelines to provide complete solutions to their technical or service questions
• Provide responsive and effective support to both internal and external B2B customers via phone, video call, email, and live chat
• Manage and document interactions with B2B clients and partners using Hubspot as a CRM tool
• Perform other duties as assigned

Requirements

• Previous experience in a customer-facing role, ideally one year where you have had the opportunity to engage with B2B customers
• Have a spirit for learning
• Adaptable: able to work independently and collaboratively within the team and across departments, communicating complex and technical information verbally and in writing to all levels of the organization and customers
• Familiarity with workflow/ticketing software (Hubspot, Asana) is a plus
• Excellent written and spoken English
• Attention to detail
• Having a strong sense of professional pride
• Team player
• A thirst for knowledge and professional development
• Bonus: Previous SaaS or Fintech experience
• Thrive in working in a fast-paced collaborative environment
• Value autonomy and transparency
• Has a default to action mentality
• Self-starter and deeply motivated to deliver

Benefits

• Dynamic and interesting work in an early-stage, funded startup
• Ability to influence the next stages of our growth
• Flexible work environment
• Competitive salary
• Experience working in the ever-changing world of fintech
• Opportunities for professional and personal growth
• Additional employee benefits

Join our team at Native Teams, a fast-growing global start-up. We're looking for driven, passionate individuals to join us as we continue to expand our reach and impact.

At Native Teams, we pride ourselves on our dynamic and supportive work environment, where we encourage personal and professional growth. We believe in hiring talented individuals from diverse backgrounds, not only because we should do it but because fresh perspectives improve our team and the decisions we make. Our multicultural team is made up of young, energetic, and positive people who are passionate about what they do.

As part of our team, you'll reflect the people we serve and will have the opportunity to work with thousands and impact millions of lives around the world.

If you're looking for a challenging and rewarding career, as well as the chance to be part of a team that's making a real difference in the world, then we want to hear from you.

Apply now to join the Native Teams family and take the first step toward a brighter future!