Atlassian JSM Developer

Responsibilities

Jira Service Management Configuration:

Design and configure Jira Service Management projects, request types, workflows, and automation rules to align with IT service delivery processes.

Customize Jira Service Management screens, fields, and forms to capture relevant information for incident management and service requests.

Implement service level agreements (SLAs), queues, and reports to monitor and track IT service performance.

Integration and Automation:

Integrate Jira Service Management with other IT systems and tools, such as monitoring tools, asset management systems, and communication platforms.

Develop and maintain automation scripts, custom scripts, and plugins to streamline IT service delivery processes and improve efficiency.

Implement and maintain integrations with third-party applications, such as Confluence, Slack, and Microsoft Teams.

Custom Development:

Develop custom solutions and extensions using Jira Service Management APIs, webhooks, and scripting languages (e.g., Groovy, JavaScript) to meet specific business requirements.

Collaborate with cross-functional teams to gather requirements, design solutions, and implement enhancements to Jira Service Management functionality.

Conduct code reviews, testing, and documentation of custom developments to ensure quality and maintainability.

User Training and Support:

Provide training and support to end-users, administrators, and stakeholders on Jira Service Management functionality, best practices, and troubleshooting techniques.

Act as a subject matter expert on Jira Service Management, offering guidance and recommendations on configuration options, customization opportunities, and software updates.

Qualifications:

Bachelor's degree in Computer Science, Information Technology, or a related field.

Proven experience as a Jira Service Management administrator or developer, with a strong understanding of IT service management principles and practices.

Proficiency in configuring and customizing Jira Service Management, including workflows, request types, SLAs, and automation rules.

Experience with scripting languages (e.g., Groovy, JavaScript) and RESTful APIs for custom development and integration.

Familiarity with Agile methodologies, software development lifecycle (SDLC), and version control systems (e.g., Git).

Excellent communication and collaboration skills, with the ability to work effectively in a team environment and interact with stakeholders at all levels.

IAT Level II Certification (Security+, CCNA-Security, CySA, GICSP, GSEC, CND, SSCP).

ITIL certification is a plus.