This job is with Oracle, an inclusive employer and a member of myGwork the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
The Customer Success Associate Development Program (CSADP) prepares entry-level candidates for an exciting and rewarding career within Oracle NetSuite. Associate Technical Support Engineer (ERP) participate in an initial onboarding experience focused on building customer management, technical knowledge through training, development, and shadowing. Our onboarding experience builds well-rounded individuals by providing opportunities to develop business acumen and technical skillsets while learning first-hand how to improve our customers businesses as an advocate to their technical needs; thereby gaining valuable experience across multiple business environments before entry into the Support Organization.
After onboarding, you'll utilize your experience to progress your career with NetSuite. We cultivate the professional development of our team members while inspiring a culture of collaboration, inclusiveness, community development and commitment to NetSuite's future. As you find success in your role, Associate Technical Support Engineer (ERP) can continue to shape their career and progress into different positions within the NetSuite Organization.
Together we Learn, Grow, Thrive, and Inspire!
What You'll Do
- Your primary task will include the following but not limited to:
- Provide technical support to Oracle global customers
- Deliver resolution through inbound and outbound phone calls and emails
- Perform highly complex troubleshooting and analysis
- Actively work with Quality Assurance and Development teams to report design, reliability and maintenance problems or bugs
- In this role, you will be our customers first point of contact, responsible for delivering world-class customer support experience to maximize their use of Enterprise Resource Planning (ERP) software.
- Continue to practice, train your expertise in accounting, and acquire new skills in performing it in an IT Industry.
- As a primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
What You'll Bring
- 2024 Graduate with a Bachelor's degree in Accountancy, Management Accounting, Accounting Technology, Accounting Information Systems, or Financial Management.
- You have the knowledge and understanding of the types of accounting such as (but not limited to) Financial and Cost Accounting.
- You have a good understanding of the steps in the accounting cycle.
- You have a basic knowledge of MS Office applications such as Excel, Word, Powerpoint, etc.
- You are tenacious with a get the job done attitude, and you can find a way to solve the most complex of problems with creativity and inventive thinking. You are passionate about delivering results that make a difference for our customers.
- You are curious and resourceful in nature and will use the tools and resources available to you to seek answers before seeking support.
- You are confident in your ability to manage competing priorities and multiple tasks. You know how to pivot when you need to and manage your time in a fast-paced and dynamic environment.
- You can engage and connect with people in a way that builds long-term trust and a high level of customer satisfaction. You are a collaborator who understands the importance of teamwork when getting the job done.
What We'll Give You
- An opportunity to start building a long-term career with a global tech leader with on-the-job training, resources, and mentorship.
- An opportunity to learn directly from experts in the tech field through a coaching and mentoring program which pairs you with an experienced Support Engineer.
- Work at our office in Ayala, Makati and on night shift/graveyard hours. Currently on a hybrid work arrangement.
- Career growth options that support your skills and passions.
- Competitive salary and benefits.
How Is It Done
- Send your profile/application through the Oracle Career Site.
- Shortlisted candidates will be invited to schedule & confirm their HR interview.
- Be ready for Technical Interviews with hiring managers.
- Get an Offer and process your requirements & background check.
- Attend the Keep Warm Sessions and get acquainted with your team.
- See you on Day 1!
As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.
When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.
We've partnered with industry-leaders in almost every sectorand continue to thrive after 40+ years of change by operating with integrity.
Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.
We're committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by calling +1 888 404 2494, option one.
Disclaimer
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
- Which includes being a United States Affirmative Action Employer
