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Working Arrangement
Hybrid
Job Description
Are you looking for a supportive and collaborative workplace with great benefits and clear career development You've come to the right place.
Why choose Manulife
- Competitive Salary packages and performance bonuses
- Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)
- Retirement savings benefit
- Rewarding culture that values wellness and well-being
- Performance Bonus
- Global network of industry experts
- Extensive training resources
Job Description:
We're looking for an Associate Support Analyst (Japanese speaking) to join our team at MBPS. In this role, you are expected to manage and execute daily service requests for additions, deletions and modifications of user accounts and groups, as well as access privileges for the centrally managed business applications and related security services for Manulife Japan users. Ensure that the needed approvals and details/information for the requested access is obtained.
Key Responsibilities:
- Serves as the first pass checking of the requests to secure approvals and details are all clear and complete.
- Create, Modify and Delete accesses for the users in Windows/NT server environment and Active Directory.
- Appropriately fulfill the approved requests within an agreed scope and time frame.
- Following the Security Administration process to avoid mistakes and delays in processing.
- Troubleshoot, manage and maintain security and access privileges for system IDs, directories and access groups.
- All Rush, Escalated or Immediate handling will be vetted to ensure that we have a valid business reason.
- Constant communication to the Subject Matter Expert (SME) or Team Lead to ensure the quality of work especially for the complex or bulk requests.
- Adhere to operational service targets and ensure a high level of service is maintained; ensure that service level agreement (SLA) is met or exceeded and conform to company policies.
- Escalate to the next level of support as dictated by process if needed.
- All deliverable reports will need to be submitted on time to make sure that all requests are monitored effectively.
Any additional responsibilities or functions that will be provided by the Enterprise Technology & Services Function and or MBPS Management Team as deemed necessary during the business operations.
Qualifications:
- Bachelor's degree holder is a plus
- 1 year experience in IT Security Administration is a plus
- Excellent English communications skills both oral and written
- Fluent in Nihongo and proficient in Kanji
- Strong customer service and team orientation aptitude
- Ability to work independently and manage multiple tasks within a heavy workload environment while meeting service quality and turnaround objectives
- Proficient in PC troubleshooting and has good working knowledge on MS Excel Formulas, Charts and Functions
- Good analytical and problem-solving skills is a must
- Strong organizational skills with emphasis on details and follow up
- Flexible to changes in work assignments and Excellent attendance record
- Amenable to work on a hybrid set-up (3x a week onsite) in Ayala UP Technohub, Quezon City
- Amenable to work overtime and on weekend (if needed)
Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM
About Manulife And John Hancock
Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as MFC on the Toronto, New York, and the Philippine stock exchanges, and under 945 in Hong Kong.
Manulife is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [Confidential Information].
