Associate Representative, Customer Service

Come join Analog Devices (ADI) - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and remote healthcare.

ADI fosters a culture that focuses on employees through beneficial programs, aligned goals, continuous learning opportunities, and practices that create a more sustainable future.

ADI At A Glance

Analog Devices, Inc. (NASDAQ: ) is a global semiconductor leader that bridges the physical and digital worlds to enable breakthroughs at the Intelligent Edge. ADI combines analog, digital, and software technologies into solutions that help drive advancements in digitized factories, mobility, and digital healthcare, combat climate change, and reliably connect humans and the world. With revenue of more than $12 billion in FY23 and approximately 26,000 people globally working alongside 125,000 global customers, ADI ensures today's innovators stay Ahead of What's Possible. Learn more at and on .

Primary Function:

Demonstrates ability to build and maintain strong relationships with customer and colleagues.

Understands the issues that drive customer scorecards or relationship.

Educational Background:

Preferably a graduate of Industrial Engineering or any 4 years bachelor's degree course.

Experience:

Must have at least 1 year of work experience in related field, preferably in semiconductor industry.

Knowledge, Skill and abilities

. Excellent verbal and written communication skills.

. Strong computer skills.

. Ability to work with others towards a common goal.

. Flexible and multi-tasked.

. Strong knowledge in MS Excel like creation of macro and LOOKUP functions

. Knowledge in SAP and background in semiconductor manufacturing is an advantage

Major Duties & Responsibilities:

1. Respond to customer requests for pricing and product lead-times in a designated region

2. Ensure customer orders are accurate before being loaded into the systems.3. Manage progression of all customer quotes above a stated revenue amount.

4. Manage the backlog of the customers.

5. Regularly interface with our manufacturing facilities in Thailand and Philippines to discuss delivery challenges.

6. Prepare all necessary customer documentation in line with the highest quality standards.

7. Identify and generate useful business intelligence and report to senior staff.8. Recommend process improvements.

9. Ensure that the company's commitment on environmental management, health and safety isobserved and performed.

10. Be aware of the company's quality and environmental policies.