Ingram Micro touches 80% of the technology you use every day with our focus on Technology Solutions, Cloud, and Commerce and Lifecycle Solutions. With $46 billion in revenue, we have become the world's largest technology distributor with operations in 56 countries and more than 30,000 associates. We continue to strategically expand our global reach with 32 acquisitions since 2012.
Qualifications:
- At least 1-1.5 years BPO/CSR experience - Order Entry, Quotation, Data Entry experience
- Minimal Tech Sales experience is an advantage
- Proficient with MS Outlook, Excel, any ticketing tool such as Zendesk
- Above average English communication skills
- Willing to work on night shift and 10 RTO days
Job responsibilities:
- Order Entry
- Quotation provide prices to customers
- Check pending orders, follow-up same day orders
- Process return orders
- Answer general inquiries through multichannel - via emails or inbound calls
- Able to respond to volume of emails
- Must have technical knowledge of products, systems, and services.
- This is not a complete listing of the job duties. It's a representation of the things you will be doing, and you may not perform all of these duties.
