JOB DESCRIPTION:- The Application Support Engineering Team Manager role specializes in leading, maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm.
Works closely with development teams, infrastructure partners, and internal / external clients to advance and resolve technical support incidents.
Leading a team of 6 -10 individuals across different locations supporting a number or applications- Analysis of Applications Systems in order to prevent incidents from reoccurring
Enforce the use, growth and keeping current the knowledge base of operating procedures/runbooks for supported applications
- Collaborate within the team to resolve application alerts and advance as needed
Gather and coordinate the team to provide requested documentation in support of ongoing audits requests- Lead team and participate in complete assigned steps of the Disaster Recovery scripts during planned and unplanned outages, collecting BCM evidence as needed
Ensure automation produces expected results within stated thresholds
- Monitor Dashboard to provide better access to potential issues and future outages
Analyze proposed application design and provide feedback on potential gaps to business requirements- Complete renewals/service account password changes and certificate creation/renewals as scheduled
Resolve production issues by leading Major Incident calls and engaging the proper parties needed
- Conduct Monthly Service Reviews with Development partners to go over KPI metrics
Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk- Coordinate team schedule to confirm adequate support coverage
Perform mid and end year reviews for those that directly report to you
Minimum of 5 years of relevant Production support experience
- Minimum of 3 years of leading a Production Support Team
Bachelor's degree preferred or equivalent experience- Hands on experience in distributed systems like Unix, Linux, Windows, SQL/PLSQL
Preferred to have Mainframe troubleshooting and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Good to have Mainframe scheduling (Job abends, Predecessor/Successor)
Scheduling Tool experience (CA AutoSys, Control-M)- Familiarity working with relational databases (DB2, Oracle, Snowflake)
Monitoring and Data Tools experience (Splunk, Dynatrace, Thousand Eyes, Grafana, Selenium, HiPam IBM Zolda)
- Cloud Technologies (AWS services (S3, EC2, Lambda, SQS, IAM roles), Azure, OpenShift, RDS Aurora, Postgres) is preferred
Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Hands on experience with ETL tools (Informatica Datahub/IDQ, Talend)
- ADDITIONAL QUALIFICATIONS:
On call support with flexible work arrangement
- Champions a culture where honesty and transparency are expected.
Knows the latest on changes in their own specialist area and seeks out learning opportunities to ensure knowledge is up to date.- Collaborates and leads well within and across teams.
Communicates openly with team members and others.
- Resolves disagreements between colleagues effectively, minimizing the impact on the wider team.
Job Type: Full-time
Pay: Php169,
- 00 - Php170,000.00 per year
